Technical Support Specialist, Level 3

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

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At SOTI, our people are our most important resource. We’re looking for focused ambitious graduates or soon to be graduates studying a computer networking, information technology, computer science or related technical field to join the team as a Graduate Technical Support Analyst (within academia or home-based study).

In this role, you will work with the technical support team managing the current workload from a variety of global clients who we help supervise their enterprise mobility management. Within our technical support department, we have a mixture of cultures and technical professionals who work collaboratively to ensure we provide efficient solutions for our customers to guarantee their business functions operate smoothly.

If you are eager to demonstrate your understanding of computer networking principles, problem-solving abilities in a fast-paced environment and you’re willing to learn it’s a great fit for you. This graduate role offers real career development opportunities where you can have a long-lasting career with SOTI, provided you apply yourself in a positive way.

This is an exciting opportunity to take part in stimulating projects where you will continue to learn and develop technical knowledge but also expand communication and soft skills.

Responsibilities:

• Provide telephone and email based post-sales technical support for our software products.
• Work on ad-hoc projects, initiatives and other duties as assigned.
• Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution.
• Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions.
• Use various devices to reproduce customer environments in order to troubleshoot issues further.
• Endeavor to respond to all customer requests in a timely manner while improving customer experience.

Qualifications:

• Enrolled in a post-secondary program with an accredited University.
• Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting).
• Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers).
• Knowledge of mobile computing platforms (Android and IOS).

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If you want to bring your ideas to life, apply at SOTI today.