Job Title:
Technical Support Specialist (On-Site - Brisbane CBD)
Job Description
The End User Support team is a 100% on-site role who provides desk-side support to the local Concentrix site in Brisbane, as well as remote assistance across ANZ with their information technology and telephony infrastructure.
The role involves the setup, configuration and support of local site infrastructure including machine software and hardware, telephony (VoIP), printers and networks.
This role would be a great opportunity for someone looking to develop their team leadership and stakeholder management skills.
Due to the nature of the customers we support, the successful candidate will need to be an Australian citizen or permanent resident.
Looking to grow your IT career in a hands-on, fast-paced environment? Our End User Support team is seeking an IT Support Specialist to provide on-site technical assistance in our Brisbane office while also supporting teams across ANZ remotely.
This role is perfect for someone eager to expand their technical expertise, develop team leadership skills, and enhance stakeholder management experience. You'll be the go-to person for troubleshooting, setup, and maintenance of hardware, software, networks, telephony, and local IT infrastructure.
Due to the nature of our clients, candidates must be an Australian citizen or permanent resident.
What You’ll Be Doing:
- Desktop & User Support – Install, configure, and troubleshoot Windows & Mac devices, manage accounts, and track IT assets.
- Network & Connectivity – Assist with LAN/WAN troubleshooting, patching, and basic network admin tasks.
- Telephony & VoIP – Support local VoIP infrastructure, diagnose issues, and coordinate handset replacements.
- Server & Security – Perform basic server troubleshooting, ensure patching and security compliance.
- Printers & IT Equipment – Provide first-level printer support, maintain video conferencing and smart board systems.
- Process & Compliance – Follow IT security guidelines, PCI/COPC standards, and contribute to documentation & knowledge sharing.
What You Bring:
- 5+ years of IT experience, with at least 2 years in an IT company
- Strong skills in Windows & Mac support, troubleshooting, and hardware/software setup
- Understanding of networking (WAN/LAN), VoIP, and Active Directory
- Ability to diagnose & resolve IT issues independently
- Experience working with O365, Microsoft Office, network printers, and enterprise applications
- Great communication skills and a customer-first mindset
- Bonus Points If You Have:
- IT team leadership aspirations
- Experience with Cisco networking, Linux, or Uninterruptible Power Supply (UPS) systems
Why Join Us?
At Concentrix, you’ll be part of a collaborative, supportive IT team in a dynamic work environment. This is your opportunity to work hands-on with technology, take ownership of solutions, and grow your expertise while supporting a high-energy workplace.
Apply today and take the next step in your IT career!
Location:
AUS Brisbane - 288 Edward St, Lvl 14
Language Requirements:
Time Type:
Full time
