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Toronto, Ontario, Canada
Hybrid
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
This role is on AppDirect’s partner network team (PartnerStack) — the platform that powers how B2B software companies find, activate, and grow their partner ecosystems. The team builds the two-sided marketplace that connects vendors with the right partners and helps partners discover programs worth their time, handling everything from matching and onboarding to activation at scale. It’s a high-impact product space at the center of how modern B2B companies go to market through partners rather than direct sales alone.
You are a curious, customer-obsessed problem-solver who thrives on the front lines of a fast-moving SaaS environment. You take ownership of every interaction — not just resolving the issue, but leaving the customer better informed and more confident in the platform. You communicate clearly, document thoroughly, and stay calm under pressure. Whether it's a billing question or a tricky provisioning issue, you dig in, find the answer, and follow through.
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:
https://www.appdirect.com/about/privacy-notice
At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.
