Indianapolis, Indiana, United States
Onsite
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
Schedule: This position is within a 24/7 call center. It is expected for this individual to have flexibility working 2nd or 3rd shifts and/or weekends, including some holidays. Your schedule will be determined on a quarterly basis.
The Opportunity
As a Technical Support Specialist on the Tissue/Histology team, you serve as the primary support liaison between Roche and our customers, as well as serve as a technical resource for internal sales and marketing partners. You will be responsible for providing phone support and managing the resolution of complex technical issues involving laboratory equipment usage, software, and diagnostic applications for Roche Tissue Diagnostics products. You will be responsible for tracking and maintaining records in accordance with Roche Quality and FDA requirements. In addition to technical problem resolution, the technical support specialist is also responsible for the overall success of the company through interactions that develop and promote loyal business relationships.
This is a remote based role.
Who You Are
You have a Minimum Associate’s degree in Medical Technology, Histotechnology, Biomedical Engineering, Molecular/Biology/Chemistry, or similar.
You have at least 2+ years of experience working in this or a similar role
You have a customer service focus with strong verbal, written, and interpersonal communication skills.
Preferred Qualifications
You hold a Bachelor of Science.
ASCP certification –While extensive on-the-job training is provided, the role requires industry knowledge of clinical laboratory topics
Relocation benefits are not available for this job posting.
The expected salary range for this position based on the primary location of Indiana is 60,300.00 - 112,100.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Are you ready to apply?
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
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