Onsite
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
The Service Tools Coordinator plays a critical role in ensuring TRUMPF field service operations run smoothly by managing all aspects of service tool logistics. This position is responsible for coordinating the preparation, maintenance, shipment, and return of specialized tool kits used by field service engineers across North America for the installation, maintenance, and repair of TRUMPF machinery.
Toolkit Management: Prepare, maintain, and continuously improve comprehensive tool kits for field service engineers, ensuring all tools meet TRUMPF quality and safety standards
Logistics Coordination: Utilize SIS/SAP systems to coordinate shipment and return of tool kits via UPS, Pilot, or common carrier; track inventory movement and optimize delivery schedules
Inventory Management: Perform issue/receipt transactions in SAP for all tools entering and leaving stock; maintain accurate records and system documentation
Tool Assembly: Assemble and customize personal toolboxes for individual field service engineers according to specific job requirements
Quality Assurance: Support the calibration process for all tools requiring certification in accordance with TRUMPF standards; verify compliance and maintain calibration records
Stakeholder Communication: Keep Installation Coordinators and Schedulers informed of real-time tool kit availability to support operational planning
Problem Resolution: Follow up on missing, lost, or damaged tools; investigate discrepancies with customers and field service engineers; implement corrective actions
Multi-Location Support: Support TRUMPF affiliates in Mexico and Canada with tool shipment coordination and stocking requirements
Workspace Management: Maintain organized, efficient work and storage areas for tools and equipment; implement best practices for inventory organization
Cross-Functional Collaboration: Cooperate with other departments on project initiatives such as SAP system implementations and process improvements
Additional Duties: Support the Service Tool Supervisor with administrative functions, special projects, and shop floor tasks as assigned
High school diploma or equivalent
Minimum two-year degree from technical college or equivalent work experience in material handling or warehouse operations
Strong written and oral communication skills in English
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Experience in material handling, inventory management, or storage area operations
Working knowledge of SIS and SAP systems
Advanced proficiency in SAP and Microsoft Office applications
Prior experience with tool calibration or quality assurance processes
Familiarity with logistics and shipping coordination
Experience supporting multi-location or international operations
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.
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