ASML – Technical Trainer – Global Training Center China
Job Introduction
This position is within the Customer Support (CS) Central Services sector. The CS Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at our customers’ sites and is responsible for the necessary transfer of know-how to the customer. Local Customer Support branches (Field Support) perform these tasks at the customers within their specific region. The training department (aka CS Academy) is the crucial link between the development department and the thousands of colleagues working at customer sites worldwide and engineers in the Netherlands performing this excellent support. The training department develops and delivers technical training through 1000’s of training events yearly worldwide. Most trainees are from the CS sectors and there are also trainees from customer engineer. The training department has training facilities in the Netherlands, China, Taiwan, Korea, Germany, and USA.
Job Mission
The primary mission is you will give technical training to engineers on several levels:
Level 1: Introduction to the machine (functional overview and machine operation)
Level 2: Maintenance and Adjustments (major replacements, calibrations)
Level 3: Advanced subjects (troubleshooting and diagnostics)
Also, within our department you will work in one or more projects supporting the learning needs of our customers. You will drive collaboration with several other departments (e.g. Field CS, Factory, Logistics, Facility, Quality, Security, and Safety). We will need your expertise to translate customer requirements into blended learning training packages as part of training material updates and maintenance. Last but not the least, we expect you to support our instructors/developers/architects from other training centers so that they can perform their responsibilities professionally.
Job Requirement
Technical knowledge management
As a technical trainer you will be responsible for delivering high quality technical training to engineers from the CS sector. You will also be responsible for creating and modifying training solutions for issues escalated from CS engineers in the field. Additionally you will work with our training developers/architects to develop the training content. You will be a member of the CS Academy (~200 employees worldwide managing training business for DUV, APPS, YS, HMI, and EUV).
Behavioral
- Be a role model for your trainees, colleagues, and customers
- Take full ownership for the quality of your training development and delivery
- Take immediate action to correct wrongdoing and speak up for pressing matters (e.g. safety & security violation, and quality issue)
- Seek for improvement opportunity and drive collaboration with others for tangible result
- Build an organized work environment which brings the best learning experience to the trainee
- Manage operations tasks to secure training center operations
- Maintain and update the training content as key contributor for ASML knowledge and skill transfer to the customer (internal & external)
Fit to the role
- [Career ambition] Passionate to pursue Knowledge and Learning Management career in semiconductor equipment industry
- [Career ambition] Driven to be technical ambassador for AMSL machines and technologies
- [Career ambition] Focus on deliver training in the local facility while collaborate with other training centers for departmental priorities (we are a global department iso local department)
- [Professional communication] Confident to perform business presentation and public speaking
- [Professional communication] Fluent in spoken and written English & Chinese (training development and delivery are in English)
- [Customer management] Dialectal skills required to interact with trainee: guiding, engagement, facilitation, and evaluation
- [Customer management] Knowledge required to manage customer trainee: content management, Safety and IP rules, and escalation management
- [Operational excellence] Collaborate with other training centers to drive training operations standardization
- [Operational excellence] Explore new opportunity to add value to our customers and partners
- Ability of abstract thinking and conceptual capability
- Ability of problem solving technical and operational issues
- Able and willing to work in shifts that includes weekends and nights
- Able and willing to work overtime (compliance to China labor law) with mutual agreement
- Able and willing to work alongside the training machine in the clean-room
- Able and willing to engage into domestic and international business travel (~40%)
Job Qualification
Education
University (B.Sc./M.Sc.) in Science & Engineering field (Electrical, Technology, Mechatronics, Chemistry, Materials, Mechanical, and Physics)
Language
EF English language assessment up to Level 12 (B2 and above)
Experience
- Knowledge of technical knowledge development and transfer to user required
- Knowledge of safety and security requirements and procedures required
- Knowledge on higher vocational level of semiconductor technologies (e.g. product design, fabrication, and equipment), combined with relevant experience in ASML (internal candidate)
- Experience of working in semiconductor fab environment or field service organization
- Experience of machine trouble shooting and diagnostics (hands-on)
- Experience of professional English working environment
- [Optional] Knowledge of continuous improvement and process optimization
- [Optional] Knowledge of project and process management
- [Optional] Experience of working with diversities (cultural awareness)
- [Optional] Experience of mentoring and coaching the junior engineer as the senior
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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