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National Harbor, Maryland, United States
Hybrid
The Opportunity:
As a Trainer, you'll be responsible for coordinating and delivering in-person and virtual training pertaining to end user IT tools/technology such as Service Now, Microsoft 365, and other administrative tools and software. Candidates will research, design, develop and evaluate training courses ensuring the content, structure and follow-on assessments align with learning outcomes and objectives. As part of the FEMA team, you'll coordinate with developers and business analysts to ensure targeted services are promoted prior to new IT capability release.
Responsibilities:
Support the development of training activities and programs to include training system admins and/or super users.
Identify operational and user documentation during the Requirements Phase and gain approval prior to implementation
Maintain the FEMA repository of all O&M documentation and support activities
Utilize Maestro tool suite, including Jira, Confluence and GitLab
Work with stakeholders to gather requirements, design and develop training modules and artifacts
Gathers, reviews, and analyzes course evaluations to determine the effectiveness of training sessions.
Prepares recommendations and reports to senior-level personnel and/or management.
Build and present in-person and virtual training curriculum as well as follow-on assessments to provide educational training on end-user IT/technologies including Microsoft 365 products
Become a subject matter expert in all function areas of the training product suites
Monitor and track training metrics and evaluation assessment scores, continuously refining trainings based on customer feedback
Coordinate the scheduling, logistics and course preparation for all training offerings.
Assist in the creation of knowledge articles
Work collaboratively with all stakeholders, focusing on providing the highest level of customer satisfaction
Communicates effectively with a wide variety of technical and non-technical audiences
Track and analyze trends using Service Now ticketing system to recommend training opportunities
Qualifications:
Must be able to obtaining a FEMA EOD suitability or Current FEMA EOD preferred
Bachelor’s degree or equivalent + 7 years of related experience
Hands-on experience with the following technologies: Jira, Confluence and GitLab
Experience with multiple training approaches: virtual, classroom, online material, and learning content
Proficient in identifying training requirements through proven and efficient approaches
Experience in customizing learning material for relevancy of the customer needs and environment
Excellent presentation, written and verbal communication skills
Ability to work independently or cohesively with team members
Desired Qualifications:
ITIL
Familiarity with Microsoft Products and Adobe Captivate or other Video Tools
Previous FEMA Experience
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$70,800 - $148,600