McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
The Technical Trainer – Back Office serves as a key enabler of operational excellence within the PMS Support organization. This role is responsible for designing, developing, and delivering structured, role-based training programs focused on athenaIDX back office and revenue cycle workflows. The Technical Trainer will be responsible for training related to new integrations, new applications, and version upgrades.
In alignment with enterprise initiatives and standardized workflows, the Technical Trainer ensures that training drives user proficiency, consistency, and adoption across the network. This role partners closely with PMS Support, operational leadership, and cross-functional stakeholders to identify training gaps, reinforce best practices, and improve overall system utilization and performance.
Training Design & Delivery
Design and develop comprehensive, role-based training programs for athenaIDX back office workflows, including billing, A/R follow-up, charge correction, and claims management
Deliver engaging training through multiple channels, including virtual sessions, instructor-led training, and one-on-one coaching
Create and maintain training materials, job aids, and self-paced learning resources aligned with current system functionality and workflow standards
Support onboarding of new hires and role transitions to ensure operational readiness
Operational & Cross-Functional Alignment
Partner with PMS Support, Revenue Cycle leadership, and project teams to ensure training aligns with current processes, system enhancements, and enterprise initiatives
Stay current on athenaIDX updates, workflow changes, and best practices to ensure training accuracy and relevance
Support major initiatives (e.g., migrations, upgrades, and new functionality rollouts) through targeted training and readiness support
Collaborate with stakeholders to standardize workflows and promote consistent system use across practices
User Support & Continuous Improvement
Serve as a subject matter expert for athenaIDX back office workflows and provide post-training support to end users
Develop targeted training based on recurring issues, trends, and support needs
Contribute to continuous improvement efforts by identifying opportunities to enhance training delivery, content, and overall user experience
Degree or equivalent and typically requires 4+ years of relevant experience.
Critical Skills
Deep expertise in athenaIDX application with a focus on back office revenue cycle functions
Strong knowledge of end-to-end revenue cycle processes, including claims, denials, and A/R management
Experience designing and delivering structured training programs to varied audiences (new hires through experienced users)
Ability to translate complex workflows into clear, actionable training content
Strong analytical skills with the ability to assess training needs and drive targeted solutions
Willingness to travel as needed for in-person training and implementation support
Excellent communication and presentation skills, with the ability to engage and influence diverse audiences
Demonstrated ability to coach, mentor, and reinforce learning in a professional setting
Strong organizational and time management skills, with the ability to manage multiple priorities
Adaptability in a dynamic environment with evolving technology and business needs
Experience supporting system implementations, upgrades, or large-scale operational initiatives
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$80,300 - $133,900McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
