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Charleston, South Carolina, United States
Onsite
About the Role.
The Technical Training Specialist, Risk Management, will play a critical role in educating and empowering employees to deliver an exceptional Risk Management experience. This role will help foster a learning culture through the design and delivery of effective training, tools, and job aids that drive core PURE360 consultation and business outcomes. The position will report to the VP, Quality Assurance.
What You’ll Do.
The Technical Training Specialist will be accountable for delivering exceptional learning and development experiences for the department. Responsibilities will include projects to be executed independently as well as in partnership with subject matter experts. The work will encompass the following categories:
Training Best Practices and Governance:
Design comprehensive training programs, tools, job aids and additional supplemental documents (including but not limited to instructor-led training courses, facilitator guides, training videos, quick reference cards, computer-based training, job aids, etc).
Assist the Risk Management Specialists to develop techniques and tools to empower them to become more effective peer educators.
Collaborate with field leadership to support the development of new and existing employees through coaching, reinforcement, and accountability
Onboarding:
Design a progressive new hire training program that brings to life the pillars of Risk Management and teaches staff what it means to be a Risk Manager at PURE.
Ensure Risk Managers have the technical skills to successfully navigate our systems and processes.
What we are looking for.
3–5 years of experience in Learning & Development or a related field
Strong instructional design skills with experience creating content across multiple formats
Comfort working from concept through execution
Excellent communication and facilitation skills
High attention to detail and a strong sense of ownership over quality
Curiosity and a drive to continuously improve your craft
Commitment to gain knowledge and skills required to be an effective partner to a technical function.
Ability to travel regularly for training events and with field staff as needed.
Organized approach to executing multiple projects simultaneously
Technical Skills:
Experience with authoring and design tools (Articulate 360, Camtasia, Vyond, Canva, Adobe tools, or similar)
Experience administering or supporting a Learning Management System (Workday Learning or similar)
Proficiency with Microsoft Office tools
Familiarity in writing, editing, and general work with AI tools (e.g. Copilot, ChatGPT, and/or Claude)
The base salary for this role can range from $65k-$85k based on a full-time work schedule. An individual’s ultimate compensation will vary depending on job-related skills and experience, geographic location, alignment with market data, and equity among other team members with comparable experience
What We Do
We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. We provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices.
We aim for our members to love their insurance. It is our mission is to create a membership experience so compelling that our members never want to leave.
Who We Are
We want to be transparent about what we expect from each other. From PURE, you can expect:
Opportunities to stretch and grow: your professional and personal development matters to us. We’re committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.
Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like.
Support in good times and bad: we believe in showing up for each other consistently, not only when it’s easy. You can expect a thoughtful partner, even when we disagree.
A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.
Who You Are
All of the strongest relationships are a partnership- a two way street. So here’s what we ask of you:
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