Penang, Malaysia, Malaysia
Onsite
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Create and Maintain Core Documentation: Draft, edit, and update comprehensive user guides, administrator manuals, and onboarding materials for our platform and solutions. (e.g., Risk Management, Incident Response, Crisis Communication).
Produce Release Notes: Partner with Product Management to document new features, product updates, and bug fixes in clear, user-friendly release notes tailored to enterprise administrators.
Collaborate with Subject Matter Experts (SMEs): Interview software engineers, product managers, and security experts to understand deeply technical features and translate them into accessible content.
Manage the Knowledge Base: Organize and structure the customer-facing documentation portal to ensure high searchability, logical navigation, and a seamless user experience.
Standardize Content: Establish and enforce consistent style, tone, and formatting guidelines across all technical documentation to align with our brand voice.
Gather User Feedback: Monitor documentation analytics and user feedback to identify knowledge gaps, proactively updating resources to reduce support ticket volume.
Experience: 3+ years of technical writing experience, preferably in B2B enterprise SaaS, cybersecurity, or IT infrastructure.
Technical Aptitude: Proven ability to quickly learn and understand complex enterprise software, platform architecture, solution architecture, and security protocols.
Writing & Editing: Exceptional written communication skills with a keen eye for detail, grammar, and user-centric design.
Tools Proficiency: Experience working with documentation and authoring tools (e.g., Markdown, Git/GitHub, MadCap Flare, Paligo, Zendesk, or Confluence) and familiarity with technical writing style guides.
Project Management: Strong organizational skills with the ability to manage multiple documentation projects simultaneously in a fast-paced, Agile environment.
Domain Expertise: Background or familiarity with business continuity, disaster recovery, risk management, or compliance frameworks (e.g., ISO 22301, SOC 2).
Multimedia Skills: Ability to create simple diagrams, flowcharts, or instructional videos to supplement written documentation.
UX Writing Experience: Experience crafting in-app copy, tooltips, and microcopy to guide users directly within the software interface
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
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