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Phoenix, Arizona, United States
Onsite
About the Role:
Technical Writer is a mid-level role with increased responsibility for authoring, revising, and managing technical documentation. This position independently authors and manages technical documentation while contributing to workflow management, mentoring, and documentation governance. Mentors peer writers and supports workflow and technology management.
Executes assigned work independently and leads portions of projects.
Independently authors and manages documentation with moderate oversight.
Coordinates with SMEs, training, and communications partners.
Executes quality processes and contributes to complex datasets and validation.
Maintains documentation lifecycle controls and ensures metadata accuracy.
Ensures documentation includes required approvals and signoffs in accordance with established governance and control standards.
Supports tooling processes, enhancements, and metadata management.
Develops and maintains resources ensuring quality and branding standards.
Mentors peer writers and supports team execution.
Contributes to process improvements and workflow execution
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate.
Embraces our vision to become “Business Bank of Choice”
May perform other duties as assigned.
About You:
Bachelor’s degree in English, Communications, Technical Writing, or related field (or equivalent experience). Required (or equivalent experience).
2+ years technical writing experience. Required
Demonstrated mentoring and leadership skills. Required
Proficiency with knowledge management tools (e.g., MadCap Flare). Required
Strong organizational and project management abilities. Required
Demonstrated ability to work independently and manage deliverables. Required
The pay range for this role is $24.38 - $49.67.
The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.
Primary Location: Ability to work fully onsite at posted location(s).
2155 W Pinnacle Peak Rd Phoenix AZ 85027Our Benefits:
We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity:
Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com.
To Staffing and Recruiting Agencies:
Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.