Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Responsible for writing technical copy for various operation and maintenance manuals and technical publications. Prepares outline of contents and written text. Coordinates layout and organization of manuals and other documents. Interprets necessary data, drawings, and specifications through research and liaison with technical staff. Requires working knowledge of organization product line(s), customer requirements, purpose and structure of document, and user's level of understanding.
What Part Will You Play?
- Research and interview business and technical subject matter experts (SMEs) to generate original product and solution-based/technical content for our clients.
- Collaborate with development team to create and streamline functionality and develop user-friendly educational content and reference material to illustrate how clients will benefit from the enhancement or solution.
- May test and validate highly complex products and services from the users perspective by accessing the online test application during the planning phase. Work through scenarios to anticipate what problems a typical user would face and determine what is applicable when developing procedures and solutions.
- Create, assimilate, and convey business and technical material and difficult concepts in a concise, effective manner and easily understood formats. May include tables, graphics, scenarios, bulleted lists, videos or animated graphics.
- Present draft business and technical material to users, gather input and suggestions for improvement. Research gaps with SMEs, and provide detailed business, technical and creative edit and solutions for final content.
- Provide persuasion through consultative-focused writing and interaction with users to explain how best practices and new enhancements will benefit them.
- Develop, simplify and customize highly complex interactive training content from source material including adding scenarios, assessments and workflows. Gather feedback and consult with users on how to best manager information and answers questions from users.
- Direct and manage highly complex multiple projects, resources and timelines. Report on the status of assignments. Mentor junior team members.
- Provide input and writing of best practices, process, style guides and templates used globally.
What Are We Looking For in This Role?
Minimum Qualifications
- High School Diploma or Equivalent
- Typically Minimum 6 Years Relevant Exp
- Writing and communications. Specifically, analyzing, defining, strategizing, structuring and managing content.
Preferred Qualifications
- Master's Degree
- Technical Communications, Business, Liberal Arts or other related field.
- Typically Minimum 2 Years Relevant Exp
- Finance Industry.
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways. Ensures tasks of team are competed in a timely manner.
- Job Complexity - Consistently works on complex assignments requiring some independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures. Oversees a team and coordinates daily work covering multiple assignments.
- Supervision - Determine methods and procedures on new assignments with some independence. Often acts as a facilitator for group. Is formal team leader.
- Project Management - Plan, organize, and manage multiple projects, resources and timelines simultaneously.
- Written Communication - Write clearly and succinctly in a variety of communication settings and styles. Can get message across with desired effect.
- Developing Others - Develop and coach by constructively reviewing work and offering feedback to improve and advance skills.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
