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Technical Writer at TSMG in Hyderabad, Telangana | Swiftcruit
To develop, manage, and maintain high-quality technical documentation and multimedia content that effectively communicates complex information in a clear, concise, and user-friendly manner. The Technical Writer collaborates with cross-functional teams to ensure accurate and engaging content that supports training, operations, and product understanding.
Responsibilities:
Write, publish and maintain high-quality content e.g. documents/manuals, presentations, help center and print publishing content. This includes written documents, help center articles, videos and graphical content (diagrams, flow charts, and logos)
Manage creation, production, publishing and proof-reading of documents or training content
Collaborate with internal teams and client stakeholders for in-depth understanding of the documentation requirements
Thoroughly understand all policies and tools used within the process and translate the requirements clearly into a workflow document/site/presentation
Create engaging content with use of infographic, flow-charts & gif or videos for ease of understanding
Participate and contribute to documentation development activities from estimation, planning, scheduling through publishing stages
Improve the depth and quality of the documentation based on feedback from internal and external customers
Translate complex product information into simple and easy to understand formats
Research, organize and write effective instructional text and scripts for audio/video clips
Keep the supervisor apprised of status and escalate any issues in a proactive manner that affects timeliness or scope of the assigned work
Identify user needs, use cases and metrics to focus priorities
Audit existing documentation against current processes and make revisions appropriately
Key skills:
Experience in technical writing and documentation
Basic understanding of HTML
High school or equivalent
Must have exposure to content creation & authoring tools e.g. MS suite, Google suite, Captivate etc.
Tech savvy and should be abreast with industry trends/best practices pertaining to content management
Excellent interpersonal and communication skills with the ability to operate and communicate effectively with Global teams across all levels of the business.
Comfortable with a rapidly-changing environment
Strong problem-solving skills and excellent attention to detail
Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving
