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Remote
Remote only
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About Nametag
Nametag is building the future of secure digital identity. Our mission is to protect every human identity to restore trust in the AI era. We bring workforce-grade identity verification into the enterprise to verify the human behind accounts and critical actions. Today, global enterprises use Nametag across their workforce to prevent social engineering and deepfake impersonation attacks.
The Role
We're looking for a Technical Writer to own Nametag’s technical documentation for customers to You will write user manuals, step-by-step instructions, and FAQs so our users can use our software with ease
This is a hands-on, high-impact role. You'll work closely with engineering and product leadership to make critical decisions about how we guide our customers, and then execute on them. If you've thrived in fast-moving environments and care deeply about process documentation and customer experience, we'd love to meet you.
Create and Maintain User Documentation
Write user manuals, API guides, release notes, and online help FAQs.
Follow and maintain company style guides to ensure consistent messaging across all documents.
Review existing documentation regularly to fix errors and add new feature updates.
Analyze feedback
Use customer support data to improve confusing parts of the guides.
Track page views and user ratings to measure document helpfulness.
Audit systems
Test software directly to ensure the accuracy of the steps written in the manuals.
Work authorization required: Applicants must be legally authorized to work in the United States for any employer without current or future need for visa sponsorship.
You do not need to match every bullet. We care most about strong judgment and process documentation ownership.
What we value
Compensation & perks
At Nametag, we believe trust starts with how we treat each other. We're a remote-first team that values autonomy, inclusivity, and collaboration, with regular in-person time to stay connected and innovate together.
