Technical Writer

Accountabilities

• Create, maintain, and improve technical documentation across multiple software products, including end-user guides, SDK integration instructions, REST API references, and other developer resources.

• Write and manage documentation using Markdown or MDX within a Git-based repository and publish content through a Docusaurus documentation website.

• Take ownership of a significant portion of the documentation portfolio, helping shape the documentation roadmap and prioritize work from an existing backlog.

• Work closely with developers, product managers, support engineers, and solutions engineers to gather information, clarify technical details, and ensure documentation accurately reflects product behavior.

• Test documentation by running products, following user workflows, and integrating SDK code into sample or mock applications to validate instructions and identify potential issues.

• Read and investigate code across different programming languages to understand product functionality, trace changes, and produce accurate technical explanations.

• Contribute to CI operations and internal documentation, and develop lightweight tools or workflows that improve documentation quality and efficiency.

• Participate in product development discussions, represent user needs, and advocate for improvements that make products easier to understand and integrate.

• Manage documentation projects independently, balancing competing priorities and release deadlines while maintaining high standards of accuracy and clarity.

• Use AI tools extensively for research, exploration, and prototyping while carefully reviewing outputs to ensure documentation remains accurate, relevant, and genuinely helpful.

• Work primarily asynchronously, coordinating with stakeholders and organizing occasional meetings to move projects forward effectively.

Requirements:

• Professional experience in technical writing, software engineering, support engineering, solutions engineering, or a related role involving the creation of clear technical documentation.

• Strong writing and editing skills, with a clear commitment to accuracy, simplicity, readability, and helping users successfully understand and integrate software products.

• Basic programming ability and the confidence to read and navigate codebases. Familiarity with TypeScript, Kotlin, Swift, .NET, or C++ is beneficial, but experience with programming languages more generally is also valuable.

• Working knowledge of Git and GitHub-based collaboration workflows, including contributing to and reviewing documentation changes through pull requests.

• Basic command-line proficiency, ideally in a Linux or Unix-like environment, including navigating directories, managing permissions, and connecting to systems through SSH.

• Ability to investigate technical issues independently, trace changes across branches or repositories, and find the right information even when it is not immediately available.

• Strong initiative and sound judgment, with the ability to identify gaps, determine sensible next steps, and take ownership without requiring detailed instructions.

• Excellent collaboration and communication skills, particularly when interviewing technical and non-technical stakeholders to understand complex topics.

• Willingness to use AI tools for research and prototyping while applying critical thinking and careful editorial judgment to maintain high-quality documentation.

• Strong organizational and time-management skills, with the ability to manage multiple projects and meet release deadlines in a primarily asynchronous working environment.

• A genuine interest in making technical information accessible and improving the overall developer and user experience.

• Previous blogging or other long-form writing experience is an advantage but not required.

• Availability for full-time remote work and eligibility to work from Switzerland.

Benefits:

• Fully remote work: Work remotely within the role's eligible location requirements, with a distributed team collaborating across Europe and other time zones.

• High ownership and autonomy: Take responsibility for a substantial part of the documentation portfolio and influence priorities, processes, and long-term direction.

• Meaningful technical work: Work across user documentation, developer integrations, SDKs, APIs, and internal engineering processes.

• Cross-functional collaboration: Work directly with engineering, product, support, and solutions teams to understand products and improve the user experience.

• AI-enabled workflows: Use modern AI tools to support research, experimentation, and prototyping.

• Professional growth: Expand your technical knowledge, writing expertise, and understanding of software development practices.

• Collaborative environment: Contribute to product discussions and help shape how complex software capabilities are communicated to users.

• Inclusive workplace: Join an environment committed to equal opportunity and hiring decisions based on qualifications, merit, and business needs.