Technical Writer II

Job Description:

Job Title: Technical Writer II

Operating Company: ES - Heil Environmental

Location: Fort Payne, AL (In-Office)

Reports To: Senior Training Manager, Aftermarket Training and Technical Publications

Department:  Human Resources (HR) – Aftermarket Training

POSITION SUMMARY:

The Technical Writer will apply their knowledge of established principles, concepts, and industry standards in developing and editing material for technical publications and/or documents in print or electronic media for our company products and/or various processes.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Technical writing of product Operation Manuals, Service Manuals and Service Bulletins: Research, observe, write and edit procedures and instructions for print or electronic media; perform research to ensure publications and manuals meet or exceed customer and company specifications for content and accuracy while complying with industry standards.
• Research, organize, record, edit and publish large quantities of information in various print and electronic formats using authoring, content management and multi-channel publishing software.
• Create and edit product safety and informational decal drawings and print vendor artwork.
• Observe the production, operation and servicing of products to create operation and service procedures.
• Develop an understanding of the company’s products including the safe installation, operation, maintenance and repair of these products.
• Review manufacturer(s) and trade catalogs, drawings, and other data relative to operation, maintenance, and service of equipment; read journals, reports, and other material to become familiar with product technologies and production methods.
• Review manual and decal content against industry standards to make sure all technical documentation is in compliance.
• Photograph and document products and product functions with emphasis on the safety, accuracy and clarity of all published procedures.
• Validate written procedures with the assistance of Risk Management, Quality and Technical Services team members.
• Travel occasionally to customer locations, meetings and to Marathon and Bayne production facilities.
• Accurately and proficiently proof manuals, decals, Service Bulletins and other documentation prior to publication.
• Communicate and work effectively with team members and other individuals and groups within and outside of the organization.
• Communicate and work effectively with print vendors to ensure manuals and decals are printed and delivered accurately and within production schedules.
• Mentor level I Technical Writers for business and talent development.

• Perform other duties as required. These duties may include assignments in job classifications other than the primary assignment.

JOB SPECIFICATIONS:

• Associate degree in Technical Writing, Drafting and Design, or Manufacturing field is preferred or equivalent experience.
• 2 or more years related experience and/or training as a Technical Writer or in a manufacturing environment.
• Ability to communicate effectively using electronic media and in written and verbal forms.
• Able to work as a team member, highly organized, work well under stress, and handle multiple tasks.
• Great interpersonal skills are required: making telephone and direct personal contact with internal and external personnel and making formal presentations to small groups.
• Competent in the use of standard software applications such as Adobe Acrobat, Microsoft Word, Excel and PowerPoint.
• Experience with design software such as InDesign and Adobe Illustrator is required. Experience with Creo Parametric is a plus.
• Experience with product data management/business management software such as Windchill PDMLink and JD Edwards is a plus.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.  Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint and Excel.  Listens to understand input, feedback and concerns.  Provides complete information in an open, honest and straightforward manner.  Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.  Embraces a positive outlook.  Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems.  Works with both internal and external customers to develop solutions which meet company-wide needs and objectives.  Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects/programs/duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.

ABOUT ESG:

Environmental Solutions Group stands at the forefront of sustainable innovation, dedicated to transforming the waste industry with eco-friendly equipment and technology solutions, all designed to improve the lives of our customers, and their communities.

This Connected Collections® ecosystem integrates advanced technology across our brands, including Heil® refuse collection vehicles, Marathon® Equipment compaction and recycling equipment, 3rd Eye® technology solutions, Soft-Pak® waste hauler software, Curotto-Can® automated carry cans, Bayne® lifting products, and Parts Central® OEM parts.

Driven by a mission of “Improving Lives,” our best-in-class teams, innovative products, and advanced technology work tirelessly to leave a lasting legacy of excellence and environmental stewardship, ensuring a greener, healthier planet for generations to come.

For more information, visit www.terexesg.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.

We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.

With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.

For more information, please visit www.terex.com.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.  We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce.  Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.  Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members.  To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.  You can request reasonable accommodations by contacting the recruiting department (person or department) at Globaltalentacquisitions@terex.com. 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.