Job Description:
The Technical Writer develops, maintains, and publishes high-quality technical documentation and communication materials that support the safe installation, operation, maintenance, troubleshooting, and servicing of ITW FEG products. This role translates complex engineering, product, and business information into clear, accurate, and user-focused content for technicians, customers, and internal stakeholders.
Working closely with service engineering, product support, training, and other subject matter experts, the Technical Writer ensures content is accurate, compliant, and aligned with business objectives. The role manages documentation through its full lifecycle, including development, revision control, publishing, and maintenance, while continuously improving content quality, usability, and accessibility to meet customer and business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These are the most significant job duties performed. The size, scope, and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
- Technical Communication: Communicates complex technical information in a clear, concise, structured, and audience-appropriate manner that promotes understanding, knowledge transfer, and effective application by field, technical, and business audiences.
- Content Quality & Accuracy: Demonstrates a commitment to accuracy, quality, compliance, and consistency by developing and maintaining documentation that aligns with established standards, business requirements, and customer needs.
- Business & Product Knowledge: Applies knowledge of products, services, systems, and business processes to create relevant, effective, and technically accurate content that supports organizational objectives.
- Building Collaborative Relationships: Establishes and maintains productive relationships with subject matter experts, engineering, product support, training, service, and other stakeholders to gather information, validate content, and align deliverables with business and customer requirements.
- Managing Execution: Effectively prioritizes work, manages multiple documentation projects, and delivers high-quality content within established timelines while maintaining content integrity, traceability, and version control.
- Content Management & Governance: Utilizes content management systems, documentation tools, workflows, and established processes to ensure efficient content creation, maintenance, publishing, and lifecycle management.
- Being Flexible and Adaptable: Responds effectively to changing business priorities, product updates, technologies, and information by adjusting documentation approaches and maintaining content relevance and usability.
- Taking Initiative: Proactively identifies documentation gaps, process improvements, and opportunities to enhance content effectiveness, accessibility, efficiency, and customer value.
- Customer Focus: Develops documentation and communication materials with a strong understanding of customer, technician, and business needs, ensuring content is practical, user-friendly, and supports successful task completion.
- Continuous Improvement: Regularly evaluates content, processes, standards, and user feedback to improve documentation quality, usability, consistency, and overall organizational effectiveness while incorporating safety and compliance requirements where applicable.
MINIMUM QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
- Bachelor's degree in Technical Communication, Mechanical, Electrical, or other Engineering disciplines. Or a related discipline preferred.
- Minimum of 5 or more years of technical writing, technical communications, engineering documentation, or related experience.
- Experience developing technical documentation for industrial, manufacturing, mechanical, electrical, or service-related products preferred.
- Experience managing multiple projects and priorities in a fast-paced environment.
- Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
- Ability to work with PDF editing and publishing software.
- Experience interpreting engineering drawings, bills of material (BOMs), product specifications, and technical data.
- Familiarity with XML-based authoring tools, content management systems (CMS), Adobe Creative Suite products, illustration, or similar technical publishing tools preferred.
- Experience viewing and navigating 2D and 3D CAD files using engineering design software such as PTC Creo (Pro/ENGINEER), SolidWorks, AutoCAD, or similar CAD applications.
- Experience using illustration, image editing, and technical publishing software preferred.
- Basic working knowledge of electrical systems and schematic interpretation.
- Ability to learn and effectively utilize new software applications, publishing platforms, and business systems.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee is:
Regularly required to sit
Operates standard office equipment.
Working Conditions
On-site office environment
Noise level in the work environment is usually moderate
Hours of Work
Normal business hours with extended hours as needed
Travel up to 10%
Compensation Information:
The pay rate will depend on the successful candidate’s qualifications and prior experience.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
