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Seattle, Washington, United States
Hybrid
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
As a member of the F5 Documentation team, your focus will be on developing and maintaining documentation for the F5 Application Delivery and Security Platform.
Technical Writers at F5 are responsible for designing, developing, publishing, and maintaining technical content that supports customers in the use of F5 products and services. We partner with Product Managers, Engineers, User Experience Designers, and other stakeholders to build a deep understanding of the customers’ needs and to advocate for them in design and development discussions. Technical Writers are uniquely positioned to see the big picture and connect the dots between features, to tell a complete story about how and why to use a product.
Responsibilities
Manage technical documentation projects from design to release ready, working with stakeholders to identify, scope, and prioritize deliverables and release timeframes.
Leverage cross-functional relationships with key stakeholders to understand business needs, define problems, and ensure document development aligns with business objectives and priorities.
Collaborate with the Product team to gather requirements and provide input on user interface design, user experience, and documentation integration.
Partner with Engineering, Product, UX Design, Quality Assurance, Customer Success, etc. to create content to support F5 products.
Organize and facilitate the content review process. Review and edit technical documentation for accuracy, completeness, and adherence to style guidelines, ensuring that content meets quality standards and requirements.
Serve as a subject matter expert in technical writing principles, methodologies, and tools, advising on best practices and standards.
Use git to manage source code, as well as to give and receive peer code reviews.
Participate in team efforts like style guide development, content strategy, & content audits.
Knowledge, Skills, and Abilities
We are looking for someone who is confident in their ability to work independently. Your communication skills are commendable. You can distill extremely technical concepts into documentation that is engaging, empathetic, and easy to understand.
You're a great collaborator who is comfortable working in diverse, geographically distributed teams. You have excellent teamwork skills, including a desire to help others grow their own abilities. You enjoy learning new things and are an avid information gatherer.
In addition, we're looking for a few key technical requirements that will help you excel:
experience with Linux systems and the command-line interface;
experience with container technologies using Docker and Kubernetes; application delivery networking and related concepts; and/or service provider networking;
understanding of web technologies (e.g., HTTP, REST, JSON); and
experience with cloud technologies -- both public and private -- such as AWS, Azure, GCP, and VMware vSphere.
Qualifications
BA or BS degree in Technical Communications, Writing, English, or a related area -- or -- equivalent experience
At least three years’ technical writing experience
What you can expect from us
The F5 Docs team is spread across time zones from the Western US to India. We support and respect each other, we help each other learn and grow, and we are opinionated about the Oxford comma. We love staying up-to-speed with the latest developments in technical writing and docs as code. We have the freedom to try new things, and to fail, and to brush ourselves off and try again. If you’re nodding your head enthusiastically right about now, we’d love to hear from you!
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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $89,600.00 - $134,400.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.