**Internship Opportunity – Exclusive for RSM Trainee Program Graduates**

Technical Writer Interns prepare, update, review, and maintain diverse technical and technology-related documentation. Create user guides, online help files, FAQs, What’s New documents, and videos. Ability to work quickly, efficiently, and prioritize work based on timeframe and importance. Write clearly and succinctly for multiple audiences using either formal or informal language. Use content management systems to manage the lifecycle of technical documentation, including draft, review, and publish phases. Work closely with those associated with a project and subject matter experts to draft, review, and publish final content.

Responsibilities

Technical Documentation Duties

• Work with Project Managers, subject matter experts, Business Analysts, Software Developers, Quality Assurance Analysts, and other RSM personnel to gather input for documentation.

• Attend required project planning and working session meetings.

• Write and revise user guides and other required documents with Adobe Creative Cloud software products.

• Develop and revise online help files using MadCap Flare.

• Maintain and manage MadCap Flare projects both directly and with MadCap Central.

• Upload and update documentation to the IT Learning Center.

• Create ServiceNow Knowledgebase (KB) articles for all documentation and link to the required documents.

• Manage, update, and add documentation to Microsoft Visual Studio (Azure DevOps).

• Administer MadCap Central online help files.

• Prepare a weekly status of projects for Technical Writer – Lead (or equivalent).

• Communicate with Technical Writer – Lead (or equivalent) on issues relating to individual projects.

• Review the IT Learning Center to look for and review out-of-date documentation and remove or update.

Service Knowledge Management

• Review daily ServiceNow knowledge articles for correct formatting and determine article validity.

• Analyze daily ServiceNow Knowledgebase article spelling, add misspelled words to the synonym list, and update the Excel tracking spreadsheet.

• Review daily knowledge article spelling, add misspelled words to the synonym list, and update the Excel tracking spreadsheet.

• Create knowledge articles as directed by Technical Writer – Lead (or equivalent).

• Update knowledge article content as required, as directed by the Technical Writer – Lead (or equivalent).

Other Duties as Assigned

• Complete other assigned tasks as requested by the Technical Writer - Lead.

Requirements

EDUCATION  

• Bachelor’s degree in a related field, or equivalent experience. (preferred)

TECHNICAL SKILLS  

• Proficient in MS Office applications, including Word, Excel, Outlook, PowerPoint, and Visio.  

• Background in online help authoring tools. MadCap software products are preferred.

• Knowledge of defect tracking processes and tools preferred.

SPECIAL REQUIREMENTS SPECIFIC TO THE JOB  

• Ability to work in a highly collaborative environment and consult effectively with employees at all levels.

• Strong knowledge of basic and intermediate technical writing.

• Good communication skills, both written and spoken.

• Strong organizational and project prioritization skills.

• Ability to balance worktime across many projects and deadlines.

• Strong attention to detail, motivation, and initiative.

EXPERIENCE  

• 0 to 3 years of technical writing experience working in a technical documentation/corporate IT environment (preferred)

• Knowledge of product management concepts and how enterprise software products are positioned and developed.