Technology Governance Manager (Quản lý Rủi ro Công nghệ)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Purpose

This role is responsible for overseeing and embedding technology risk management in 1st line, conducting quality assurance and Technology risk & control assessment across the organization. The position ensures compliance with Group and LBU policies and standards, regulatory compliance, the establishment of a quality assurance framework, and effective risk management. The role balances compliance, operational efficiency and stakeholder needs.

Job Responsibilities

Risk & Control Assessment

• Coordinate and perform periodic Risk & Control Self-Assessment (RCSA) across all the Technology domains, including Information Security, Technology Enablement (SDLC, IT Operations), Privacy and Data (Data Governance and AI).

• Coordinate with relevant teams during internal and external audits, ensuring timely and accurate responses. Contribute in risk awareness and training programs to foster a culture of proactive risk management across the organization.

• Contribute in the development, implementation, and oversight of enterprise-wide risk management strategies for technology.

• Ensure compliance with internal policies and external regulations.

• Ensure early identification of risks to prevent material incidents, regulatory fines and high-risk audit findings.

Quality Assurance

• Define and maintain the quality assurance (QA) framework and testing procedures for Technology processes.

• Conduct regular process reviews and generate reports to identify improvement opportunities and strengthen the control environment.

• Drive continuous improvement initiatives to enhance process quality and compliance.

Stakeholder Management

• Partner closely with business units, technology teams, and external stakeholders to ensure governance strategies support operational and strategic initiatives.

Other tasks as assigned by Line Manager.

Job Accountability

• Responsible for the effectiveness and ongoing improvement of governance frameworks and processes.

• Responsible for ensuring all compliance, security, and governance activities meet regulatory and organizational standards.

• Answerable for the timely identification and mitigation of risks related to technology.

• Ensure transparent reporting and communication of governance matters to senior leadership and key stakeholders.

Job Requirements

Qualifications and Knowledge

• Bachelor’s degree in Information Technology, Business Administration, Risk Management, or a related field; Master’s preferred.

• 5+ years of progressive experience in technology governance, risk, compliance, or related areas.

• Strong knowledge of Technology processes and Risk Management frameworks.

• Experience partnering with cross-functional business and technology teams.

• Excellent communication, stakeholder management, and strategic planning skills.

• Relevant certifications (e.g., CISSP, CISM, CRISC, CGEIT) are a plus.

Skills and Competencies

• Strategic Thinking

• Risk Assessment and Mitigation

• Regulatory and Compliance Expertise

• Collaboration and Influence

• Ethical Judgment and Integrity

• Problem Solving and Decision Making

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.