Technology Integration Coordinator - MNS60035009

Agency

Dept of Natural and Cultural Resources

Division

Museum of Natural Sciences

Job Classification Title

User Support Analyst (NS)

Position Number

60035009

Grade

DT06

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program. These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team.

Description of Work

The North Carolina Museum of Natural Sciences is seeking a dynamic, efficient, and enthusiastic individual to join our team as a Technology Integration Coordinator. The Technology Integration Coordinator is responsible for developing and managing the applications, databases and IT systems, needs, capabilities, and solutions for the NC Museum of Natural Sciences. This position acts as application administrator and configures, supports, and tests various solutions, develops and supports digital storage solutions, and other related software in collaboration with the museum’s leadership and throughout museum sections. Works to integrate solutions as necessary with the Science Data Administrator as needed.

This role provides back-end support for museum technical applications, exhibition development and maintenance, data storage and sharing, support of stakeholders and end users, creates solutions for technical problems, supports museum technical projects, provides website support, manages the AWS environment, and services analytical needs. Additionally, this role is responsible for analyzing and advising on IT solutions, modernization, cybersecurity, and sharing of data with internal and external partners. This position also manages the museum’s SharePoint sites and provides training to staff on a variety of IT needs to include the use of AI and other state-approved tools. These functions serve to assist the museum in meeting its mission through enhancing the functionality of staff and working to consolidate museum technical operations.

This position has no direct reports but will oversee the work of related staff, volunteers, and interns across several work units.

Key Responsibilities:

• Serve as the museum resident expert in technology integration & IT Coordination.
• Configure, test, administer, and maintain current software and applications in accordance with DNCR procurement and DIT security guidelines
• Design, test, document, and implement configurations to support new and emerging requirements
• Inventory, evaluate, prioritize, and schedule all user requests prior to coordinating project implementation with affected users
• Lead product troubleshooting as the museum liaison with external system vendors and NCDIT such as software companies and aggregators, escalating issues appropriately according to need
• Supports the preparation of digitization plans, budgets, reports, and supports the delivery of planned goals.
• Manage web hosting environments, including domain setup, server provisioning, SSL certificate installation and renewal, and ongoing server monitoring and maintenance.

Knowledge Skills and Abilities/Management Preferences

Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above. 

Recruitment Range: $65,607 - $73,880

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment, will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:

• Demonstrated experience collaborating with stakeholders, internal and external, to integrate technology solutions.
• Demonstrated work history of researching, proposing, and implementing software or applications for business purposes.
• Demonstrated ability with modern programming languages like PHP and the Laravel Framework, as well as JavaScript and Python.
   

Position/Physical Requirements:

• Weekly schedule: Monday – Friday, 8:00am-5:00pm

This position is located at: 
11 W Jones Street

Raleigh, NC 28512

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree in computer science or an IT related field from an appropriately accredited institution

PLUS

one year of experience in the information technology field related to the position's role;

OR

Associate degree in computer science or an IT related field from an appropriately accredited institution

AND

two years of experience in the information technology field related to the position's role;

OR

High school or General Educational Development (GED) diploma

AND

four years of experience in the field of technology related to the position's role;

OR

an equivalent combination of education and experience.

Supplemental and Contact Information

Division Description

The State’s museum devoted to science and nature, North Carolina Museum of Natural Sciences in central Raleigh is the largest institution of its kind in the Southeastern United States and, with over a million visitors a year, the state’s most visited museum. Its 300,000 square foot downtown campus is augmented by Prairie Ridge Ecostation and satellite facilities in Whiteville, Greenville, and Contentnea Creek. Together, they provide a variety of curriculum-focused classes onsite, offsite, outdoors, and online for pre-kindergarten through graduate students across the state.

As a museum of nature, we integrate the dual concepts of illumination and inspiration with the work we do and the many stories we tell. In a time of unprecedented environmental challenges, nothing could be more critical. This nexus of ideas makes us unique. Across three vibrant floors of laboratories and exhibitions, our Nature Research Center provides an unparalleled opportunity to see science in action by watching museum researchers studying the natural world in real time. In the Nature Exploration Center, exhibits and live animal displays reveal North Carolina’s rich natural habitats, wildlife, and geology from the Appalachian Mountains to the Atlantic Ocean.

Our programs and activities impact people in all the state’s one hundred counties. We develop a variety of exhibits to share with institutions across North Carolina and support other museums by administering the North Carolina Science Museums Grant Program. We also engage the state’s students indirectly by providing professional development training for teachers, research opportunities for classrooms, and outdoor learning environments on school campuses.

Section/Unit Description:

The Operations Section advances the Museum’s mission by providing safe, secure, reliable, and effective environments in which scientific research, education, conservation, and public engagement can thrive. The section establishes priorities for facilities, security, and technology while managing risk and supporting organizational resilience. Through the development of policies, procedures, and operational systems, the section ensures the Museum’s facilities and infrastructure effectively serve staff, guests, and communities across the state.

The Technology Integration Unit advances the Museum’s mission by providing the digital infrastructure, systems, and technical expertise that support research, education, operations, and public engagement. The unit develops and manages applications, databases, digital storage solutions, and technical systems while supporting data accessibility, collaboration, and organizational effectiveness. Through innovative technology solutions and user support, the unit enhances the Museum’s ability to create, safeguard, translate, and share scientific knowledge.

Click here to learn about employee perks and benefits

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The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence. 

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community. 

Application Process

 Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks.
• Be sure to complete the application in full. Applicants are unable to submit more than one application to an individual posting.  Only one application received prior to the closing date will be accepted.  Applications must be submitted by 11:59:59 PM on the night prior to the closing date.  

Degree/College Credit Verification 

Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more. 

Veteran’s and National Guard Preference 

Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application. 

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing. 

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application. 

ADA Accommodations 

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. 

Employment Eligibility 

It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System). 

CONTACT INFORMATION:

N.C. Department of Natural and Cultural Resources

Division of Human Resources

109 E. Jones Street, Raleigh, NC 27601

Phone: 919-814-6670

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Mike Peele

Email:

employment@dncr.nc.gov