Onsite
Department: GSMA Ltd
Team: Technology Innovation and Customer Experience (TICX)
Location: Barcelona
Position type: Contract until December 2026, Full-Time and Hybrid working, 2-3 days in the office
What the hiring manager says
The TICX Technology Manager for Managed Services will report into the Head of Innovation and will hold a pivotal position in the expansion of TICX activities into new areas of the company (GSMA Services). Main responsibilities will be to drive and participate in the assessment, definition, execution and delivery of technology initiatives within GSMA Ltd Services branch. The role involves defining user experiences, managing integrations, coordinating stakeholders, and driving innovation in digital transformation projects.
The successful candidate will be main point of contact across the business for their assigned projects/workstreams.
Head of Innovation
About the Team
The Technology, Innovation and Customer Experience team are responsible for delivering Technology and Registration/Access Services for our MWC Events Series, Mobile 360 Events and now for GSMA Services.
The team comprises of a globally dispersed team who provide innovative and bespoke technology solutions in conjunction with our 3rd party vendors to support our events - with a particular focus on the registration and access to our events.
As a team, we are a collective of high-performance event specialists who are motivated to deliver at an exceptional level.
About the role
Project & Strategic Management
Drive experience transformation by defining user journeys, analysing existing processes, and implementing improvements.
Conduct business assessments to support technology decisions and integrations.
Define, manage, and oversee technology projects from initiation to completion.
Develop and execute project plans, ensuring alignment with business objectives and roadmaps.
Establish and review key strategic priorities with the business director and integrate them into the roadmap.
Stakeholder & Vendor Coordination:
Manage internal and external stakeholders, ensuring seamless coordination across teams.
Plan and coordinate with co-vendors for smooth project execution.
Work closely with TICX and GSMA teams to integrate technology solutions into GSMA services.
Technical & Product Management:
Oversee data flow, user flow, and system integrations to enhance customer experience.
Support managed services through API integrations, technical architecture reviews, and best practices.
Conduct research on market trends and emerging technologies to identify opportunities for innovation.
Ensure compliance with technical standards, security requirements, and business goals.
Reporting & Performance Analysis:
Consolidate reporting data and provide actionable insights for business decision-making.
Leverage data analytics and reporting tools to optimize user experience and business performance.
About You
Strong background in technology project management
Experience with API integrations, Salesforce, and user management
Understanding of digital onboarding, master data management, and data flows
Excellent stakeholder management and ability to collaborate with cross-functional teams
Strong analytical and problem-solving skills with a data-driven approach
Ability to lead multiple projects simultaneously and meet tight deadlines
Excellent communication and presentation skills with the ability communicate and discuss complex and technical solutions to all levels of the business
Awareness of data privacy, GDPR and info security principles
About your skills
Agility - strategic and detail-oriented technology professional with expertise in digital transformation, system integrations, and services
Stakeholder management - skilled in working with cross-functional teams, coordinating stakeholders
Innovation - optimising user experiences, drive technology initiatives that enhance efficiency and innovation
Analysis - proactive and analytical mindset by translate complex challenges into scalable solutions, ensuring seamless data flows, API integrations, and business alignment
We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact talent@gsma.com with your request.
Contract type
Short term ContractorWorker type
Contingent WorkerWorking at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
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