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New York, New York, United States
Hybrid
About this role
BlackRock’s Aladdin Business supports the investment process through the development, deployment, and support of our enterprise investment management platform, Aladdin® and eFront ®, which are used by executives, portfolio management, risk management, trading, compliance, and operations teams. The Aladdin and eFront franchise provides strategic advisory and enterprise investment system services for institutional clients around the world.
Aladdin Client Engagement is focused on maximizing the value of the Aladdin and eFront ecosystem through client partnership, engagement, and education. We work closely with clients as trusted advisors, problem solvers, and business partners, connecting their priorities to the right products, expertise, and delivery teams.
We are seeking an experienced Director to lead a portfolio of large and strategically important private markets relationships. The Director will be accountable for the overall health, strategy, and commercial growth of these relationships. This role requires a consultative approach, strong commercial judgment, executive-level relationship management, and a working understanding of private equity, private credit, and related operating workflows.
Key responsibilities include:
Client Relationship Management
Own a portfolio of large private markets clients or a defined industry segment, with accountability for relationship health, strategic direction, retention, and growth.
Establish strong relationships with senior client stakeholders, including CIOs, COOs, CTOs, investment leaders, operations leaders, and business sponsors.
Understand each client’s business strategy, investment model, operating environment, and priorities, and translate those needs into a clear relationship and engagement plan.
Act as a trusted partner, bringing relevant Aladdin and eFront expertise to help clients achieve their business objectives.
Strategic Management
Set and execute the relationship strategy for each client, connecting business priorities, executive engagement, product adoption, delivery, retention, and growth.
Engage clients to define key strategic and tactical initiatives, then mobilize internal teams to oversee and execute cross-functional solutions.
Propagate clear client narratives to senior management and bring the voice of the client into internal prioritization and product discussions.
Advise clients on how to use Aladdin and eFront capabilities across the private markets lifecycle, including investment, portfolio, data, operational, and middle-office workflows.
Commercial
Set and execute the commercial strategy for each relationship.
Identify, quantify, and advance new revenue opportunities and maintain a credible harvesting pipeline.
Support commercial negotiations and coordinate across product, sales, implementation, and client teams to onboard additional business.
Market Intelligence
Develop a strong understanding of private markets trends, client operating models, regulatory developments, and the competitive landscape.
Translate market and industry insight into relevant executive-level dialogue and strategic recommendations for clients.
Represent Aladdin and eFront at relevant industry forums and help shape a differentiated private markets narrative.
Collaboration Across Partner Teams
Plan and lead executive engagement strategies across BlackRock, connecting the right senior leaders and subject matter experts to the client’s most important priorities.
Partner with Product, Sales, Implementation, Value Delivery, Engineering, and other teams to deliver coordinated client outcomes.
Ensure client feedback is clearly articulated, tracked, and connected to business impact through development and deployment.
Serve as a strong culture carrier and thought leader across the team.
People Management
Lead, coach, and develop client team members within the region or assigned portfolio.
Create clear accountability, career growth opportunities, and stretch assignments for team members.
Raise the standard for strategic relationship management and cross-functional collaboration.
Required Skills and Experience
7+ years of experience in financial services, financial technology, consulting, account management, or relationship management.
Demonstrated experience managing complex institutional client relationships and senior internal stakeholders.
Strong understanding of private markets, with working knowledge of private equity, private credit, and associated investment or operational workflows.
Commercial acumen, including the ability to set relationship strategy, identify growth opportunities, build a pipeline, and support commercial negotiations.
Familiarity with buy-side investment management and middle-office workflows.
Outstanding communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients and senior stakeholders.
Strong judgment and a consultative problem-solving approach, with the ability to move from client need to coordinated execution.
Self-starter who performs well in a fast-paced, high-accountability environment and works effectively across a global, multi-disciplinary organization.
Undergraduate degree in Finance, Economics, Accounting, Business, Computer Science, Computer Engineering, or a related field, or equivalent professional experience.
Preferred Skills and Experience
Prior experience with eFront, Aladdin, or another investment management or financial technology platform.
Experience covering large investment managers, general partners, asset owners, banks, insurers, or asset servicers in the private markets ecosystem.
People leadership experience, including coaching and developing high-performing client teams.
Prior experience in business development, sales, strategic consulting, or product partnership roles.
CFA, FRM, CIMA, CAIA, or another relevant professional qualification.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidates
At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.
BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.