Major Job Functions:
Act as a primary point of contact for internal and external rental inquiries.
Coordinate and monitor rental fleet implementation, maintenance, and readiness activities across branches and facilities.
Prepare and manage work requests, service cases, budgets, and schedules ensuring alignment with quoted work.
Track and manage Technology Minestar Hardware location, movement, additions, and disposals.
Maintain accurate Technology Minestar Hardware records, maintenance documentation, and compliance requirements.
Identify and escalate Technology Minestar Hardware, reliability, or cost risks discovered through service history or repair analysis.
Rental Transactions & Contract Administration
Perform the end‑to‑end rental agreement and contract process for new, used, and Technology Minestar Hardware
Create, verify, and manage rental contracts and supporting documentation for rental customers of Minestar Technology Hardware
Maintain accurate rental portfolios and customer pre‑authorized payment information.
Coordinate credit reviews and ensure accurate customer and account data.
Manage purchase orders and third‑party supplier invoices related to rentals and fleet support.
Invoicing, Billing & Financial Controls
Prepare and process rental invoicing for new, used, Perform the end‑to‑end rental agreement and contract process for new, used, and Technology Minestar Hardware
Support and assist invoicing groups as required Technology Minestar Hardware rental contracts
Issue credit and debit notes accurately and in a timely manner.
Ensure invoice accuracy, month‑end readiness, and adherence
Operational Coordination & Stakeholder Support
Coordinate daily communication between Sales, Service, Fleet Management, Repair Planning, Finance, Credit, Supply Chain, Warranty, and external vendors.
Support connected asset technologies, system updates, and reporting.
Maintain accurate data across, Infor SmartOffice, DSP, and related systems.
Contribute to fleet performance improvement initiatives and continuous improvement opportunities.
Provide cross‑training and back‑up support within the rental coordinator team.
Leadership, Compliance & Professional Standards
Represent Finning in an ethical, professional, and customer‑focused manner.
Ensure adherence to Finning policies, procedures, and safety standards.
Support regional leadership objectives related to rental operations, utilization, and growth.
Set and manage personal objectives aligned with corporate rental performance targets.
Build strong internal working relationships and contribute positively to a collaborative team culture.
Specific Skills:
Strong written and verbal communication skills
Excellent organizational, planning, and time‑management abilities
High attention to detail and data accuracy
Strong problem‑solving and analytical skills
Ability to manage multiple priorities under minimal supervision
Customer‑focused mindset with strong interpersonal skills
Resilience and adaptability in a fast‑moving operational environment.
Computer literate
Strong analytical skills.
Strong program/project management skills
Strong multi-tasking skills.
Professional business manner
Ability to manage conflicting priorities efficiently and effectively
Ability to work independently and go above and beyond to contribute to teams overall success
Excellent written and verbal communication skills
Strong presentation skills and ability to articulate complex issues
Core Skills:
Knowledge of various Finning and Caterpillar personnel and/or benefits policies and programs
Knowledge of, and operating skill in, technology products software and their applications.
Sound understanding of Global Positioning Systems (GPS) and the related applications
Computer literate and proficient in MS Office applications
Knowledge of heavy equipment operation; haul truck, track type tractors, graders, and excavators
Knowledge of commercial impact of decision making and demonstrates the ability to negotiate skillfully through tough situations to best advance organizational interests
Understanding of service billing, warranty processes, and fleet documentation
Caterpillar product knowledge or familiarity (asset)
Proficient with the MineStar suite of technology products
Mining Experience is an asset
Accountability:
Provide training to team members with the goal of meeting team and organizational objectives
Develop Competency assessments to determine workforce acumen
Develop comprehensive knowledge and experience with Caterpillar MineStar products and product applications.
Ensure proper adherence to all Finning policies, including Code of Conduct and Safety
Maintain positive relationships with all customers, external and internal, including suppliers and coworkers, with the goal of ensuring customer satisfaction score which meets current company target
Travel to customer facilities and worksites where and when required
Education & Experience:
Post‑secondary education in Business, Administration, Accounting, Project Management, or a related field or equivalent practical experience
Experience in equipment rental, fleet operations, service coordination, or dealership environment preferred
Previous sales, customer service, or financial administration experience considered an asset
Minimum experience levels may vary based on role level (Coordinator → Senior Coordinator → Manager)
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.