Technology Services Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.

The Bank of America’s APS&E EET Operations team seeks to fill open positions for system administrator(s) to support Real Time Communications 2nd level Applications Automation Operations. These applications are developed using Java and deployed on Linux systems. We are seeking resumes from experienced professionals who possess strong Linux and SQL database skills, who are also able to support and maintain automation scripts. The successful candidate will have between 5 and 8 years of experience in application support, including being able to create and troubleshoot automation scripts (Python & PowerShell). The candidate should be well-versed in creating SQL queries, as well as able to perform patching support, services reset, performance optimization, and backup and recovery. 

Responsibilities:

• Maintain and troubleshoot applications automation developed using JAVA and hosted on Linux-based servers, including web servers, application servers, and database servers

• Develop and maintain automation scripts (Python & PowerShell)

• Install and configure software applications

• Monitor system performance and troubleshoot issues

• Perform application deployment, and disaster recovery operations

• Create and maintain system documentation

• Monitor and analyze system logs

• Work with component support teams (e.g. Data Base, Voice/Data Network and Storage) to coordinate activities to remediate issues

• Work within the Bank’s ticketing system (currently Remedy) for entering, updating, and closing incident tickets

• Escalate to appropriate teams and vendors

• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities

• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements

• Performs all responsibilities of team members from applicable teams

• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives

• Participates and helps with resource interviews and onboarding processes

• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes

• Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows

Skills:

• Collaboration

• Influence

• Production Support

• Risk Management

• Solution Design

• Analytical Thinking

• Architecture

• Innovative Thinking

• Result Orientation

• Stakeholder Management

• Adaptability

• Automation

• DevOps Practices

• Project Management

• Solution Delivery Process

Shift:

1st shift (United States of America)

Hours Per Week: 

40