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Buffalo, New York, United States
Hybrid
Overview:
Are you a naturally curious person who likes to provide excellent customer service? If so, the Group Help team has an opportunity to join our team as a Technology Services Specialist. This position is in the Specialist band as an S3.
The Group Help team is part of Affinity Technology Solutions within Enterprise Technology. As a member of the team, you will be responsible for providing level 1 technical support for Employee Benefits Solutions (EBS) and Affinity Solutions systems. This includes researching issues to either resolve or escalate with the necessary information. This position supports both internal and external customers and works closely with many other technology teams.
Responsibilities include but are not limited to:
Identify and resolve common and low/medium complexity issues related to technology devices and enterprise technology processes addressing primary team functions.
Coordinate with appropriate business partners to mitigate performance risks and appropriately escalate operational exceptions as required.
Develop solid understanding of EBS and Affinity Solutions systems and processes.
Perform all required reporting requirements to effectively maintain and record accurate system inventory and activities.
Develop and maintain system knowledge documentation.
Qualifications:
Creative problem-solving skills to assess and resolve technical problems.
Strong verbal and written communication skills with the ability to adapt style and technical level for customer.
A team player committed to delivering exceptional customer service.
Self-motivated with a strong sense of ownership and accountability for work.
Proven ability to organize and prioritize multiple tasks to meet business demands.
Preferred qualifications:
Technical support background.
Proven ability to deliver exceptional customer service.
EBS product knowledge
Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes), you’ll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.
Preferred Skills:
Customer Service, Detail-Oriented, Prioritization, Problem Solving, Relationship Building, Team Player, Written CommunicationThe estimated base pay range for this job is:
Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:
Paid time off:
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:
For more information regarding Securian’s benefits, please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.
Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).
Securian Financial is a drug-free workplace.
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