Technology Support Analyst I

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Position Summary:

Florida Atlantic University is seeking a Technology Support Analyst I in Boca Raton, FL.

The Technology Support Analyst I receives incoming requests from the Manager of Technology Support Services within Enterprise Support to resolve or expedite the resolution of computer-related problems. The nature and functionality of the projects vary by individual and change over time as necessary to accomplish the University's academic mission. 

Serves as a staff member for Technology Support Services within Enterprise Support and is responsible for providing technical support to the FAU user community.

Summary of Responsibilities:

• Handles incoming technical support requests via phone, chat, tickets, and walk-ins.

• Create, log, update, and resolve technology tickets effectively and efficiently using the appropriate ticketing system.

• Provides first-line support for user management requests, including login assistance, password resets, and Wi-Fi and email configuration.

• Supplies first-line support for the installation, configuration, maintenance, and support of hardware and software for desktops, laptops, wireless and cellular devices, peripherals, LANs, and WANs.

• Basic troubleshooting of software, network, and hardware-related issues.

• Creates documentation and knowledge-sharing communication to support the Office of Information Technology’s technical support knowledge base.

• Maintain/enhance technical expertise level by keeping current with industry standards and technical trends.

• Performs other job-related duties for the position as assigned.

Minimum Qualifications:

Master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience.

Preferred Qualifications:

Experience supporting the following mobile devices: iPhone, Android, and Windows phones.

Solid technical writing skills.

Good written and verbal communication, and superior customer service skills are essential.

Valid driver's license.

Salary:

$45,000 - $52,000 annually.

Exempt Administrative, Managerial, Professional (AMP)

College or Department:

OIT: Technology Support Services

Location:

Boca Raton

Work Days and Hours:

Monday - Friday, 8:00 a.m. - 5:00 p.m.

Application Deadline:

2026-08-24

Special Instructions to Applicant:

APPLICATION DOCUMENTS REQUIRED:
Resume

OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.

*This position may close without prior notice*