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Greater London, England, United Kingdom
Onsite
Job Description:
Job Title: Technology Support Manager
Corp Title: VP
Location: MLFC, London
Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Location Overview:
Our London office is based just a stone’s throw from the magnificent St. Paul’s Cathedral on bustling King Edward Street. Here you’ll find modern workspaces and a state-of-the-art auditorium space. In addition, we’re proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre.
Roles Description
The Employee Technology Support Manager will be responsible for overseeing our UK based employee technology support teams and ensuring all employee issues are dealt with in accordance with our service levels.
This role requires strong technical experience, excellent communication skills, and the ability to lead and mentor a team and remain calm under pressure.
The successful candidate will play a vital role in driving technology initiatives forward and helping our employees stay up to date with the latest technologies all while maintaining a stable support environment.
Key responsibilities.
Responsible for the day-day management of our Employee Technology Support teams in the UK.
Provide training and support to employees to help improve their technology knowledge and use of our internal digital support channels.
Collaborate with various departments to evaluate, test, and implement new tech solutions.
Create and maintain documentation of technology systems and processes in accordance with our governance framework.
Stay up to date with emerging technology trends and make recommendations for improvements to enhance productivity and efficiency.
Drive a risk culture across the team and work alongside risk partners to flag issues and work through resolution where appropriate.
Contribute towards internal governance routines and metrics measurement.
Participate in coordinated issues resolution of outages though central command centre routines.
Required Qualifications
Candidate should have a strong track record of leading technology support teams.
Good technical knowledge and understanding of computer systems, hardware, and software.
Proficient in office suite and other collaboration solutions.
Experience with project management and implementation of new solutions.
Excellent communications and interpersonal skills
Problem-solving skills and attention to detail
Desired Qualifications
Experience of working in a large financial/technology org in a similar role
Benefits of working at Bank of America:
UK
At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.
Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.
Access to an Employee Assistance Program for confidential support and help for everyday matters.
Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
Bank of America:
Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.