Canberra, Australia
Hybrid
Not Available
Job Summary
Looking to build a career in technology while making a real difference for customers?You'll work alongside experienced specialists, receive training and mentorship, and develop valuable troubleshooting and operational skills, helping you to build a strong foundation for future growth within Telstra.
What we offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Paid parental leave for primary & secondary carers
Purchased annual leave scheme
Additional Telstra day off for you to spend how you like
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
Due to the nature of the work, a current NV1 Security Clearance is an essential requirement for this role. We can only consider applicants who already hold an active NV1 clearance, but bonus points if you have an active NV2 Security Clearance.
What you'll do
As part of the Video Teleconferencing (VTC) team, you'll be the first point of contact for customers requiring support with collaboration and video conferencing technologies.
Be the first point of contact for customers using video conferencing and collaboration technologies, providing clear, helpful support.
Manage service requests and incidents end to end, keeping customers updated and working towards timely resolutions.
Troubleshoot issues across video conferencing platforms, hardware, audio, video and connectivity services.
Work with technical teams to diagnose, escalate and restore services when more complex issues arise.
Keep accurate records of incidents, troubleshooting steps and customer interactions, while sharing knowledge and improvement ideas with the team.
About you
We're looking for people who are naturally curious, enjoy helping others and have a genuine interest in tech. You may already have experience in technical support, customer service or a service desk environment, and you're excited by the opportunity to continue learning and developing your technical skills.
A current NV1 Security Clearance is mandatory, with the ability to work from Canberra and attend the office as required.
Some experience in customer-facing/ customer service, service desk, technical support or an operational environment.
Strong communication, customer service and problem-solving skills, with the ability to follow structured troubleshooting processes.
A genuine interest in tech, a collaborative mindset and the ability to manage competing priorities while continuing to learn.
Why Telstra?
At Telstra, you'll be part of a team that values collaboration, learning and continuous improvement. This role offers genuine opportunities to build your technical capability, gain exposure to enterprise technology environments, and work alongside experienced professionals who are invested in helping you succeed.
If you're customer-focused, eager to learn and ready to take the next step in your technology career, we'd love to hear from you.
Please ensure you apply with an up to date CV, for immediate consideration
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