Osaic Careers

Technology Support Opportunity in Financial Services

Technology Support Specialist II

Location(s):    2270 Corporate Circle Suite 200, Henderson, NV 89074

Role Type:     Full time (5 days Weekly in Office)

Salary:          $60,000 - $70,000 per year + annual bonus 

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education. 

Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: https://careers.osaic.com/Creative/Benefits.

Summary:

The position of Technology Support is responsible for providing support to department management, trust officers and administrators. The position is also expected to provide support to the Technology Officer in developing and maintaining systems to provide efficiency for daily operations of Premier Trust.

Responsibilities:

• Maintains a thorough working knowledge of all applications on the network

• Implement network security measures to protect against unauthorized access and cyber threats

• Manage firewalls, intrusion detection/prevention systems, and access control policies

• Maintain on premise Windows Server administration

• Conduct network vulnerability assessments and remediation

• Plan for future network growth and scalability needs

• Designing, implementing, maintaining, and troubleshooting an organization's networks, ensuring optimal performance, security, and connectivity by managing hardware like routers, switches, firewalls, and overseeing network infrastructure

• Develop and maintain the organizations Information Security Policies and Procedures

• Develop and maintain the organizations Microsoft 365 tenant; Exchange, Intune, Entra, conditional access policies, baseline configurations

• Ensuring technology standards and best practices are met

• Assist the Technology Officer to test and maintain disaster and emergency recovery plans

• Act as a backup to the Technology Officer’s daily duties; basic desktop support, system maintenance, liaison to Ergos fka Anexeon, etc.

• Works with other departments to use new technologies to streamline company policies and rules

• Evaluates new technology and makes recommendations on technological solutions

• Respond to routine inquiries and provide effective customer service and assist in resolving problems within given authority

• Refers problems to appropriate individuals and ensures answers or information is received by inquiring party

• Ability work independently and in a team environment

• Maintains strict confidentiality of all records and data received and produced.

• Complies with Bank Secrecy Act (“BSA”), OFAC Anti-Money Laundering (“AML”), and USA PATRIOT ACT policies and procedures when reviewing trusts.

• Report any customer suspected of suspicious activity immediately to the BSA/Compliance Officer.

• Comply with all company policies and procedures, state laws and regulations.

• Participate in required annual BSA/AML/OFAC and Compliance training.

• Exhibits objectively and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit.

• Consistently report to work on time; adhere to scheduled breaks; attend all meetings and training as required of the position.

• Understand business implications of decisions; display orientation to profitability; align work with strategic goals.

• Treats people with respect; Inspires the trust of others; works with integrity and ethically; upholds organizational values; accepts responsibility for own actions.

• Demonstrates knowledge of adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce.

• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.

• Performs the position safely, without endangering health or safety to himself or herself or others, will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standard and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

• All other duties as assigned

Education Requirements:

• High School Diploma or equivalent (GED) required.

Basic Requirements:

• Salesforce knowledge is a plus

• Must be proficient in utilizing various software packages including Microsoft Office, Outlook, Power Point and Excel.

• Effective communication and leadership skills.

• Ability to analyze complex problems and identify appropriate solutions.

• Ability to make rule based and analytical decisions.

• Ability to organize, prioritize and handle multiple tasks.

• Ability to conduct training needs analysis.

• Ability to pay close attention to detail.

• Ability to maintain complete confidentiality of information

• Ability to effectively function as a team player

• Ability to be at work on a regular and predictable basis