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Charlotte, North Carolina, United States
Hybrid
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Position Summary:
This job is responsible for supporting client-facing, revenue generating lines of business in an elevated desktop role, acting as a seasoned contributor on a local/national level to perform complex technical problem resolution and request fulfillment of operating systems, applications, and hardware. Key responsibilities include effectively supporting organizational initiatives to find efficient solutions to operating problems, fulfilling service requests and communicating technical information to clients and partners with care and empathy and without technical jargon. The resource is expected to have sound judgement with excellent customer service and proven effective verbal and written communications skills with a collaborative, team-player attitude. The resource is also expected to be organized and detailed, takes initiative with strong proactive and follow-up skills, and takes ownership for managing risk during all job activities.
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Desired Qualifications:
Job Description:
This job is responsible for supporting users in an elevated desktop support role. Key responsibilities include performing complex technical problem resolution of hardware and software issues remotely, by telephone, and/or on location for end users. Job expectations include working proactively to perform analytical, technical, and administrative functions, communicating technical information to clients and partners with care and empathy, and supporting peers and team members as needed.
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Shift:
1st shift (United States of America)Hours Per Week:
40