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Knoxville, Tennessee, United States
Onsite
Under direct supervision, operates and maintains basic telecommunication functions and facilitates small projects. Performs tasks with low risk to the environment. Designs, manages, implements, tests, documents, and supports enterprise telecommunications systems including, PBX, paging, carrier services, wireless, fax servers, call accounting and infrastructure.
Supervisory Responsibilities: No
Minimum Education: Associate's degree in computer science, telecommunications, or related field.
Degree: Computer science, telecommunications, or related field
License/Certification Required: None
Minimum Work Experience: Two years’ experience in Information Technology, Telecommunications, or a related field.
o Provides support and coordination for the maintenance and implementation of telephony communications infrastructure.
o Ensures telephony systems meet uptime requirements by reporting and identifying service interruptions through established measurement procedures for scheduled maintenance windows and unscheduled service events.
o Implements scheduled test procedures to verify functionality in accordance with industry best practices compliance standards.
o Implements maintenance plans and ensures that systems receive updates and remain effective by identifying, planning for and acquiring tools, methodology and procedures for upgrades or replacement often telephone components through annual budget processes.
o Performs break fix and operational support for all telephone systems. Resolves incidents and problems with telephone services including voicemail, call routing, dial plans, devices, etc.
o Installs, configures, manages, secures and operates PBX, VoIP, and Call Manager voice system.
o Performs diagnostics, develops maintenance resolution documentation and communicates to management the overall status of the telephone systems on a timely basis.
o Performs installation, configuration, test, and ensures proper performance.
o Provides appropriate levels of redundancy for all telephony components and services to ensure established uptime goals are met with minimal interruption of service to mission critical applications.
o Provides maintenance and upgrades of PBX chipsets, Voice systems, routers, and other UC equipment required for the operation of the enterprise telephone system.
o Manages all system components to ensure optimal performance, capacity, patches, and compliance.
o Provide support of the telephony systems for optimal performance.
o Prepares change management documentation and provides planning in compliance with the IT Change Management Policy.
o Maintains extensive documentation for all managed systems including databases, diagrams, reports, and other related documents.
o Delivers friendly, timely, and courteous communications to team members, managers, and customers.
o Participates in and contributes to all disaster recovery projects and exercises.
Come work where you can make a difference everyday.
