Telephonist/Receptionist

Job Description:

Role title: Telephonist/Receptionist

Role type: Full-time maximum Term (Maternity Leave Cover until Oct 2027)

Role grade: Telephonist Level 2, (Year1)

Department and location: Switchboard, St Vincent’s Public Hospital, Sydney

Salary: $70,881.84 +super +salary packaging

Welcome to St Vincent’s Hospital Sydney

Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.

Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As Sydney’s premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community. Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.

Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.

Read on to explore this exciting role and the fantastic perks waiting for you here.

About the role

• Provide a welcoming first point of contact for patients, visitors, staff and other stakeholders attending Sacred Heart Clinic, ensuring a friendly and professional reception experience.
• Manage front desk enquiries and telephone calls, answering incoming calls, responding to general enquiries and directing or transferring calls to the appropriate staff members or departments.
• Welcome and assist patients and visitors, providing clear directions to the relevant buildings, clinic areas and appointment locations within the hospital.
• Coordinate visitor and appointment arrivals, confirming scheduled appointments, checking visitors in, notifying relevant staff of arrivals and assisting with visitor access as required.
• Maintain an organised and efficient reception area, supporting day-to-day administrative duties, managing enquiries and ensuring the smooth operation of front-of-house services.
• Enjoy a dynamic, 7-day rotating roster that may include day, evening, overnight shifts, with your main focus as Sacred Heart Receptionist (7:00 am – 8:30 pm daily).

About you

• Previous experience in a receptionist, front desk or customer service role, preferably within a healthcare or hospital environment.
• Excellent communication and interpersonal skills, with the ability to interact professionally and courteously with patients, visitors, staff and other stakeholders.
• Strong telephone and customer service skills, including the ability to manage incoming calls, respond to enquiries and direct callers appropriately.
• Good organisational and time management skills, with the ability to manage competing priorities, coordinate appointments and maintain an efficient reception area.
• Demonstrated computer literacy, attention to detail and the ability to work both independently and collaboratively as part of a team.

What we can offer you

• Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income
• Seamless NSW Health Mobility: Smooth transfer of your qualifying service and leave entitlements
• World-Class: Be part of a renowned precinct alongside the Garvan & Victor Chang institutes
• Excellence: Premier heart/lung transplant program, advanced robotics, & pioneering HIV/AIDS initiatives
• Cutting-Edge Oncology: Deliver advanced cancer care and trials at the renowned Kinghorn Cancer Centre
• Community: Support vital programs for First Nations, homelessness, mental health, & drug and alcohol care
• Professional Advancement: Accelerate your career with study leave and Curran Foundation scholarships
• Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations

Sponsorship / work rights for Australia

 Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

 Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

How to apply

The closing date for applications is 23 November 2026. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the things listed in the About You section of this job advert. 

Respectfully, this role is not open to recruitment agencies.

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct