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Minnesota, United States
Hybrid
Join us at Entrust
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
Position Overview:
At Entrust, our strength is how we effectively deliver leading-edge products and solutions to our customers, and we’re proud to set the standard for success in our industry. To support our growth, we’re seeking a Customer Data Specialist within the Global Customer Operation’s team. The Customer Data Specialist is responsible for the administration and tactical maintenance of data within the Oracle Trading Community Architecture (TCA) module. The position requires the use of independent judgment to manage all assigned projects, daily tasks, and interpret and apply Entrust business practices and systems. This individual is also responsible for providing Entrust’s internal customers with a highly reliable experience and additional projects and responsibilities as assigned.
Responsibilities:
Customer Experience
Address opportunities for process and/or system improvements to enhance the customer experience
Serve as a liaison between customer and non-customer facing colleagues to ensure timely and appropriate transfer of information and response to inquiries
Accurately document inquiries and issues into proper databases
Collaborate with colleagues as needed to manage workload
Meet or exceed performance standards and metrics with a focus on quality, accuracy, timeliness, and effective communication
Installed Base (IB)
Manage and respond to all Installed Base requests sent to Customer Master including, but not limited to:
Moving serial numbers or instances to different partner or direct accounts
Updating bill to or ship to site locations for serial number or instances
Adding and updating preferred service technicians tied to their respective regions
Moving serial numbers or instances to different end user accounts
Inactivate and expire instances as requested by service, contracts, or marketing
Create instances for items not in the installed base due to system errors
Researching serial number information for service or contracts as requested
Create child instances for field upgraded products
Maintain integrity of the data that is entered into the Oracle Installed Base
Inactivate, merge, and maintain all information in the Installed Base on an ongoing basis using the established processes and approvals
Act as subject matter expert on Installed Base for departmental projects
Additional responsibilities as assigned by department manager
Qualifications:
Basic Qualifications
High School Diploma/GED and equivalent training, Associates Degree preferable
2+ years of customer service experience
Experience in a service or manufacturing environment utilizing integrated business systems
Proficiency with Microsoft Office
Skilled in fast-paced, accurate data entry
Familiarity with Oracle EBS, specifically for trading community, order management, and installed base
Familiarity with Salesforce.com or another CRM system
Preferred Qualifications
Bachelor’s degree in Business
Excellent verbal and written communication
Able to work independently and in a team environment, demonstrating professional demeanor in all work-related interactions
Self-motivated with the ability to execute multiple projects at once with high-quality output
Exhibits agility and flexibility to adjust to changing demands
Ability to engage and interact with various teams with impact and influence
Customer Service experience in a business-to-business environment
At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:
Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.
Ready to Make an Impact?
If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.
Apply today!
For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube
Compensation Range:
For US roles, or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles, or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, contact accessibility@entrust.com.
Recruiter:
Marcina StewartMarcina.Stewart@entrust.com
