Temporary Customer Service Professional I

Temporary Customer Service Professional I

Temporary remote opportunity available to candidates in WA, ID, OR, UT, ND, MN, and AR.

This position has the potential to become a Cambia Full-Time position (FTE). This is NOT a commitment or guarantee of full-time employment with Cambia.

HR will reach out and provide specific information regarding the starting pay.  This is a non-benefited role.

Upcoming start dates include the following:

• December 21st, 2026
• January 4th, 2027

Your start date will be assigned based on class availability and the date of your application. If you are selected for an interview, please let HR know as soon as possible if any of the start dates listed above will not work for you.

Who We Are Looking For 

Every day, Cambia’s dedicated team of Customer Service Professionals (CSPs) are living our mission to make health care easier and lives better. As the face of Cambia, our CSPs play multiple roles – listener, problem-solver, investigator and advocate – all in service of making our members’ health journeys easier and days brighter. Do you have a passion for serving others and learning new things?

As a CSP, you’ll act as the bridge between Cambia and those we serve, including members, providers and other health care professionals. As a customer service representative, you’ll connect directly with providers or current and potential subscribers to our Regence, Asuris and Bridgespan health insurance plans. You’ll answer incoming calls on recorded lines, providing guidance and resources on benefits, claims and eligibility. You’ll advocate for our members, track down answers to tricky questions and ask for support when you’re stuck. (At Cambia, you’ll always get help when you need it.)

In exchange for your excellent customer care, we provide competitive pay, career growth opportunities, a generous benefits package, and flexible and remote options to help you balance priorities in and outside of work.  Do you thrive as a part of a collaborative, caring team? Then this role may be the perfect fit. 

What You Bring to Cambia

Qualifications:  

• High school diploma or equivalent  
• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience. 
• Proficient PC skills and an ability to navigate multiple applications while on calls.  
• Ability to apply mathematical concepts and calculations. 

Skills and attributes: 

• Excellent multitasking skills under pressure.   
• Resilience, patience and a positive attitude in the face of challenges.  
• Clear, concise and empathetic demeanor while responding to inquiries and requests. 
• Proactive problem-solving skills and a knack for asking insightful questions to clarify callers’ needs.  
• Sound decision-making and flexibility in a fast-paced environment.  
• Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.  
• Equally comfortable collaborating with a team and working independently. 
• Ability to handle sensitive and confidential information with discretion.  
• Preferred: knowledge of medical terminology and coding. 
• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired

What You Will Do at Cambia

• Serve as your callers’ guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility. 
• Roll up your sleeves and do the necessary research to find answers when you don’t have them.  
• Bring a positive and professional approach to providing every caller with accurate, compliant information.  
• Tailor your communications to meet each caller's unique needs. 
• Stay one step ahead by spotting and addressing potentially difficult issues before they arise. 
• Prioritize caller satisfaction while representing Cambia’s mission and values. 
• Seek opportunities to collaborate and improve your skills through feedback and learning. 

Your Work Environment

• May be required to work overtime. 
• May be required to work outside normal hours. 
• Required to have high-speed internet connection. 
• Private, distraction free workspace. 

Please review the 2027 pay structure by location:

• National pay structure — applies to the Boise, Portland, Salem, Seattle/Renton/Tacoma, Burlington, Vancouver, Salt Lake City, Minneapolis, and St. Paul metro areas. The hourly pay range is $21.00 - $22.25/hour.
  

• Regional pay structure — applies to North Dakota, Arkansas, and Minnesota (outside Minneapolis and St. Paul) and to Idaho, Oregon, Washington, and Utah locations outside the metro areas listed above. The hourly pay range is $19.00 - $20.25/hour.

This is a temporary position and, as such, is not eligible for benefits.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.  Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:  

• Work alongside diverse teams building cutting-edge solutions to transform health care.  
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.  
• Grow your career with a company committed to helping you succeed. 
• Give back to your community by participating in Cambia-supported outreach programs.  
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.  

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.

As part of our security requirements, new hires will need access to a personal mobile device to set up Multi-Factor Authentication (MFA) upon joining the company. MFA is an important layer of protection for accessing Cambia systems and is required for all employees.

We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.