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Houston, Texas, United States
Onsite
Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.
Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.
We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.
Why Insperity?
Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.
Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.
SUMMARY
Responsible for creating a "WOW" experience when leading interactions with external and internal customers by consistently exceeding expectations. Under moderate supervision, processes unemployment claims, benefit audits, and chargebacks in order to assist clients with certain areas of unemployment. Organizes files for distribution to records department and handles other administrative duties as assigned. Serves in a supporting role to coordinators within the department regarding employment verifications, client posters, client terminations and other clerical duties as assigned. Decision making is moderate, governed by procedure, guided by policy and objective, and focused on daily operations.
RESPONSIBILITIES
· Performs data entry by entering unemployment claims into AIMS database on a daily basis.
· Processes unemployment claims that do not require investigation or consultation with clients. Specifically, processes claims involving layoffs, client terminations, and other non-issues.
· Faxes claim responses and wage information to state agencies as appropriate.
· Opens and sorts mail for unemployment team and as needed within other areas of the department.
· Researches wage information and processes benefit audits to ensure claimants are not collecting unemployment benefits while simultaneously receiving wages.
· Maintains organized files and records and sends information to records department regularly.
· Faxes Virginia, Maryland, and District of Columbia claims to Insperity's vendor so that claims and hearings are handled timely.
· Updates the unemployment team's SOP (Standard Operating Procedure) on a quarterly basis.
· Assists with departmental projects as necessary.
QUALIFICATIONS
· High school diploma or equivalent is required. Associate's Degree is preferred.
· One to two years of experience in related field is preferred.
· Communicates tactfully and effectively, verbally and in writing; ability to maintain confidentiality of sensitive job-related information, and maintains effective work relations with those encountered in the course of employment.
· Familiar with modern office methods, practices, procedures and equipment, as well as filing systems and business letter writing. Competent in correct English usage, grammar, spelling, punctuation, and arithmetic.
At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
