Austin, Texas, United States
Onsite
About This Position
JOIN THE CITY OF AUSTIN TEAM
Purpose:
Under moderate supervision, this position provides daily operations maintenance and support for highly reliable systems, using broad skills and current knowledge of information technology systems.
Duties, Functions, and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Monitors, troubleshoots, diagnoses, tests, evaluates, and makes recommendations to resolve system problems, and defines disaster recovery plans and develops network test plans.
Implements, configures, manages, administers, maintains, and monitors software and hardware, including systems, applications, middleware, servers, and storage.
Procures new software and hardware for systems, applications, middleware, servers, and storage technologies.
Evaluates system performance and health checks by implementing tuning improvements and performing system sizing estimates.
Contributes to planning, forecasting, budgeting, procuring, and implementing new system hardware and software, including retiring existing systems and components.
Assists with the development of solution-based cost analysis.
Coordinates and communicates the installation, configuration, and maintenance of systems and components with customer departments and project teams.
Monitors vendor-provided services to ensure service levels are met.
Monitors and assists in the management of equipment inventory.
Implements system security procedures and ensures compliance with all security policies, procedures, and standards.
Responsibilities - Supervisor and/or Leadership Exercised:
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of one or more areas of infrastructure and server technologies.
Knowledge of applications and/or operating systems.
Knowledge of networking/telephony operating systems and network/telephony monitoring and management applications.
Knowledge of industry and department best practices, requirements, policies, and procedures.
Knowledge of system capacity planning.
Skill in documenting and maintaining application and process or configuration information.
Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments.
Skill in installing and maintaining applications, operating systems, or equipment.
Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.
Ability to give, receive, or share thoughts, ideas, perspectives, and data to create shared understanding.
Ability to define, analyze, and find solutions for difficult or complex problems.
Ability to view the big picture.
Ability to quickly become familiar with emerging technologies.
Ability to identify trends as well as isolated events.
Minimum Qualifications:
Two (2) years of education from an accredited college or university in a field related to the job, plus two (2) years of related experience.
Experience may substitute for education up to two (2) years.
Preferred Experience:
Administration experience with MS Windows 11 and Apple iOS.
Experience troubleshooting PC and server hardware
Administration experience with MS Windows Server Operating Systems
Experience with Intune, Active Directory account setup and deletion, and Office 365 administration.
Experience with CRM ticket management systems and Service Level Agreements (SLA's)
Experience with PowerShell or other similar scripting language.
Ability to travel to more than one work location.
Position Overview:
The Temporary IT Systems Administrator is responsible for the day-to-day administration and support of the organization's Microsoft technology environment. This role manages user accounts, access permissions, and endpoint administration within Active Directory, Microsoft Intune, and Microsoft 365 while providing technical support to ensure secure and reliable IT operations.
Essential Employee:
This position has been designated as an Essential Employee position. In the event of a city-designated emergency, Essential Employees provide services that impact public health, safety, utility services, and the welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, required to modify their schedule, assigned to a city-designated work site, or retained on site to assist with operations and recovery.
Pay rate:
$33.01 - $41.26 per hour
Position will be filled at the following location:
Waller Creek Center (625 E.10th St., Austin, Texas 78748)
Days and Hours:
Monday through Friday, 8:00 AM - 5:00 PM, with the potential for a hybrid work schedule, pending manager approval. Other hours as business needs require.
Benefits:
Working with Austin Water provides several health benefits, including medical coverage after 90 days of employment. Immediately paid sick leave and paid holidays.
When completing the City of Austin employment application:
The City of Austin employment application is an official document; incomplete applications will not be considered.
The Employment Record should include job titles, employment dates (month and year), job duties, functions, and responsibilities for each position held.
The starting salary will be based on the overall relevant experience outlined in your application.
Please be sure to detail all current and previous employment on the application for which you wish to be considered.
Statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
If you are selected as a top candidate:
Verification of your education (which may include high school graduation or GED, undergraduate, and/or graduate degrees) will be required. You must provide proof of education from an accredited institution or organization.
If you are in the military or a veteran, you will need to provide a copy of your DD-214 before confirming a start date.
Secondary Employment:
All Austin Water employees are prohibited from accepting or engaging in any secondary employment that may conflict with or interfere with their duties and responsibilities to the Department.
Austin Water will review all secondary employment.
Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.
90-day Provision:
This posting may be used to fill additional vacancies that occur within the department.
All Austin Water worksite locations are tobacco-free. The use of tobacco products and/or e-cigarettes is not permitted on any AW worksite, including construction sites, parking lots, garages, or in any personal vehicle located on the premises.
Please note this posting may close at any time after 7 days.
Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply; however, the posting will close at 11:59 PM the day before the listed date. All application steps, including attachments and submission, must be fully completed before that time.
We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.
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Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
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EEO Statement for City of Austin:
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
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