About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Key Responsibilities
- Lead, coach, and develop employees within the assigned territory to achieve service and operational objectives.
- Manage territory operations to ensure effective delivery of on-site services and achievement of customer SLAs.
- Drive overall territory performance across service delivery, customer satisfaction, operational efficiency, people development, cost management, and revenue opportunities.
- Monitor SLA performance, analyze missed targets and recurring escalations, and implement corrective and preventive actions.
- Build and maintain strong relationships with key customers and effectively manage service issues, escalations, and expectations.
- Collaborate with internal and cross-functional stakeholders to ensure effective service delivery.
- Maintain the existing maintenance base and identify opportunities for additional contract maintenance, ancillary sales, and other revenue-generating opportunities.
- Manage operating expenses, resources, and assigned assets effectively.
- Promote a culture of teamwork, accountability, continuous improvement, and customer focus.
Qualifications & Experience
- Bachelor’s degree in Engineering, Technology, Business Management, or a related discipline; relevant professional experience may also be considered.
- Proven experience in field service, technical service, operations, or customer service management.
- Experience in leading, coaching, and developing teams, preferably across multiple locations.
- Strong understanding of SLA management, customer escalations, root-cause analysis, and corrective/preventive actions.
- Strong customer relationship, analytical, problem-solving, communication, and stakeholder-management skills.
- Good commercial understanding, including cost management, operational efficiency, and revenue opportunities.
- Ability to manage multiple priorities and make timely decisions in a fast-paced field-service environment.
- Willingness to travel within the assigned territory as required.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
