Test Center Outreach Specialist
College Board - Operations
Location:
- This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.
Role Type:
- This is a full-time position
About the Team
College Board's Operations division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually. The Operations team is also leading exciting work to advance user experience using innovative solutions, products, and technology to enhance the end-to-end delivery of digital assessments and all aspects of customer support. Within Operations, the Assessment Delivery Operations (ADO) team is responsible for the successful execution of digital assessments like the SAT and Advanced Placement (AP) examinations, working closely with partners across College Board, the education sector, and beyond to improve testing technologies, customer experience, and outcomes. ADO’s Recruiting team focuses on expanding access to College Board’s SAT Weekend assessments, recruiting educators and institutions around the world to open their doors and become test centers for students in their communities.
About the Opportunity
As a Test Center Operations Specialist, you will help make sure every student who wants to take the SAT has a place to test. You will recruit new test centers and help existing centers expand the seats they offer. You will reach out to schools, colleges, and universities in areas where testing demand is high, guide interested partners from first conversation through application and keep multiple concurrent recruiting activities organized and on track. Your work turns interest into real seats for students who want to take the SAT.
In this role, you will:
New Test Center Recruitment (50%)
- Conduct phone and email outreach to K-12 schools and higher education institutions in metro areas with limited testing capacity
- Respond to inbound interest from prospective test centers, then schedule and lead introductory calls
- Explain the benefits and requirements of becoming a test center, answering questions clearly and accurately
- Guide prospects through the application process and hand off completed applications to the test center establishment team
- Follow up with prospects who have not yet applied, using approved outreach scripts and templates
Capacity Expansion Outreach (30%)
- Contact existing test centers in high-demand areas to request additional seats for upcoming test dates.
- Carry out U.S.-based and international capacity outreach campaigns according to campaign plans and timelines
- Track seat commitments and confirm updates with the appropriate teams
Pipeline Tracking and Team Coordination (20%)
- Log outreach activity, prospect status, and seat commitments in Salesforce accurately and on time
- Prepare regular reports on outreach activity and results for the recruiting team
- Coordinate with fellow outreach staff to divide prospect lists and avoid duplicate contacts
- Share feedback from prospects and suggest improvements to outreach scripts and materials
About You
- Experience in outreach, recruitment, sales development, or customer relationship work, with 3-5 years of experience engaging and following up with external partners
- Comfort with high-volume phone and email outreach, including first-time conversations with people you have not spoken with before
- Clear, approachable communication skills and the ability to explain requirements and answer questions accurately
- Strong organization and follow-through, with the ability to manage many prospects at different stages at once
- Experience using Salesforce or another customer relationship management (CRM) tool to log activity and track progress. Salesforce experience is preferred
- Attention to detail in record keeping and reporting
- Experience working with schools, colleges, or other education organizations is a plus
- A bachelor's degree or an equivalent combination of education and relevant experience
- The ability to travel 1-3 times a year to College Board offices or on behalf of College Board business
All roles at College Board require:
- A passion for expanding educational and career opportunities and mission-driven work
- Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
- Clear and concise communication skills, written and verbal
- A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
- A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
- A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
- Authorization to work in the United States
About Our Process
- Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.
- While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.
What We Offer
At College Board, we offer more than a paycheck: we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We’re a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.
A Thoughtful Approach to Compensation
- The hiring range for this role is $48,000 - $80,000
- This role is non-exempt, meaning employees will receive overtime pay for hours worked above 40 hours in a given week.
- Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.
- We aim to make our best offer upfront, rooted in fairness, transparency, and market data.
- We adjust salaries by location to ensure fairness, no matter where you live.
You’ll have open, transparent conversations about compensation, benefits, and what it’s like to work at College Board throughout your hiring process. Check out our careers page for more.
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