WHO WE ARE
NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women.
Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.
To support our Site Trading Management team, we are searching for a Testing and Release Manager to be based in our London - Westfield office.
WHAT YOU WILL DO
- Lead business User Acceptance Testing (UAT) across the site teams for platform migrations and major architectural changes, validating cross-system data flows and business rules before sign-off.
- Review, refine, and govern test scenario libraries to ensure complete functional and regression test coverage across multi-stage customer journeys, checkout, catalog, and merchandising tooling.
- Act as the business QA gatekeeper for ongoing weekly releases, testing new capabilities including currency launches, performance enhancements, and Google Vertex AI algorithmic merchandising integrations alongside manual VM tooling.
- Assess and approve deployment schedules to ensure zero negative site impact, carefully timing releases to align with commercial priorities and low-friction windows in the business trading cadence.
- Define release readiness criteria and manage operational handovers post-UAT, ensuring business teams are prepared and tools function reliably post-deployment.
- Partner with Central Tech, Product Owners, and operational business leads to challenge requirements, identify edge cases, and ensure isolated feature testing prior to full end-to-end UAT.
- Own and govern the business release calendar in partnership with Head of Site Operations & Delivery, coordinating release dependencies, commercial trading windows, blackout periods, and business readiness. Define clear go/no-go criteria for each release and ensure documented rollback and contingency plans are in place for higher-risk deployments
METRICS YOU ARE RESPONSIBLE FOR
- Business UAT execution coverage and test case sign-off rate
- Release success rate and zero critical path regressions in live environments
- Adherence to release window schedules without commercial or trading disruption
- Defect leak rate (bugs identified post-release vs. during pre-release UAT)
- Time-to-market for weekly releases and minor capability enhancements
- Business user readiness and smooth operational handovers post-release
WHO YOU ARE
- Proven experience managing business QA, UAT, and release governance in complex e-commerce environments
- Deep understanding of multi-stage customer flows, e-commerce architectures, PIM/OMS/CMS tooling, and web/native app platforms
- Strong grasp of commercial trading cadences and the operational sensitivity of site release timing
- Experience testing algorithmic integrations (e.g., search/browse models) alongside manual merchandising and visual tools
- Exceptional attention to detail with a structured, methodical approach to test case management and regression planning
- Strong stakeholder management and communication skills, with the ability to influence cross-functional Product and Tech teams as an autonomous individual contributor
- Strong analytical and problem-solving capabilities, using data to inform decisions and drive continuous improvement
WHAT WE OFFER
- 25 days holiday per annum (plus UK bank holidays)
- Private medical and dental cover schemes
- Matched contribution pension
- Flexible working
- Staff discounts
- Life assurance cover
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: AssociateWorkplace Type: Hybrid
