English follows Japanese:
職務目的（Job Purpose）
- AIG CONNECTおよび保険システム・アプリケーションのテストスコープ拡大、品質向上、自動化の推進を行い、障害発生の削減を推進し品質と信頼性確保を行う。
- AIG CONNECTおよび保険システム・アプリケーションの処理速度、応答性、安定性、スケーラビリティなどの「性能要件」を満たす検証テストの推進を行い、品質と信頼性確保を行う。
- 生成AI技術の統合を含む革新的なテスト戦略の実装により、規制要件とビジネス目標の遵守を確保しながら、日本市場における競争優位性の維持に重要な役割を果たす。
- 複数拠点にわたる高パフォーマンスなテストチームの構築・主導と、オフショアパートナーとの効果的な連携により、卓越したテストサービスの提供を実現する。
職責（Job Responsibilities）
チームリーダーシップ・管理:
- 関係部署・部門・担当者と互いの当事者意識を高め、組織横断的な課題を解決・連携の実施
- 継続的改善とテスト実践における卓越性に焦点を当てた、協働的で革新的なチーム文化の醸成
ベンダー・オフショア管理:
- インドベースのオフショアベンダーを管理・調整し、テスト能力とコスト効率を最適化
- オフショアパートナーシップに対する明確なコミュニケーションプロトコル、品質基準、パフォーマンス指標の確立
- 知識移転の確保と、オンショア・オフショアチーム間での一貫したテスト基準の維持
戦略企画・AI統合:
- 生成AI技術を活用した包括的なテスト戦略の開発・実装により、テスト効率と効果を向上
- AIを活用したテストツールと手法の調査、評価、導入
- テストプロセスと自動化におけるデジタル変革のロードマップ作成
オペレーショナル・エクセレンス:
- 日本の損害保険業界特有の規制要件に準拠したテストプロセスの確保
- 開発チーム、プロダクトマネージャー、ビジネス関係者と連携してテスト要件を定義
- テストフレームワーク、基準、ベストプラクティスの実装・維持
主要な関係先（Key Relationships）：
内部関係先
(AIG組織内)
- ソリューションデリバリー部 各タワー
- デリバリー品質ガバナンスチーム
- ITファイナンスチーム
- サービスデリバリー部
外部関係先
(AIG組織外)
必要とされるスキル・経験（Required Skills and Experiences）
最終学歴
- コンピューターサイエンス、ソフトウェアエンジニアリング、または関連技術分野の学士号
スキル/知識/能力/資格/免許
【スキル】
リーダーシップスキル:クロスファンクショナルチームとオフショアパートナーシップの管理における実証済み経験
バイリンガルコミュニケーション:日本語・英語の両言語での流暢性（文書・口頭）
技術専門性:ソフトウェアテスト手法、自動化フレームワーク、品質保証プロセスの深い理解
AI・イノベーション:ソフトウェアテスト・品質保証における生成AI応用の知識
保険業界知識:日本における保険ビジネスプロセスと規制要件の理解
プロジェクト管理:予算管理、契約交渉、ベンダーリレーションシップ管理における強力なスキル
【性格/気質】
戦略的思考と詳細への注意を両立できる能力
変化の激しい環境での適応性と革新性
文化横断的なチーム環境でのリーダーシップ能力
業務経験
- 8年以上の経験
- 5年以上の経験
- 3年以上の経験
- AI活用ソリューション実装の実証済み実績
Job Purpose
- Expand the test scope for AIG CONNECT and insurance system applications, improve quality, and promote automation to reduce incidents and ensure quality and reliability.
- Promote validation testing to ensure that AIG CONNECT and insurance system applications meet performance requirements such as processing speed, responsiveness, stability, and scalability, thereby ensuring quality and reliability.
- This role is critical to maintaining our competitive edge in the Japanese market by implementing innovative testing strategies, including the integration of generative AI technologies, while ensuring compliance with regulatory requirements and business objectives.
- You will be responsible for building and leading a high-performing testing team across multiple locations and coordinating effectively with offshore partners to deliver exceptional testing services.
Job Responsibilities
Team Leadership & Management:
- Promote shared ownership among related departments, divisions, and stakeholders, and drive cross-functional collaboration to resolve organizational issues.
- Foster a collaborative and innovative team culture focused on continuous improvement and excellence in testing practices
Vendor & Offshore Management:
- Manage and coordinate with India-based offshore vendors to optimize testing capabilities and cost-effectiveness
- Establish clear communication protocols, quality standards, and performance metrics for offshore partnerships
- Ensure knowledge transfer and maintain consistent testing standards across onshore and offshore teams
Strategic Planning & AI Integration:
- Develop and implement comprehensive test strategies leveraging generative AI technologies to enhance testing efficiency and effectiveness
- Research, evaluate, and deploy AI-powered testing tools and methodologies
- Create roadmaps for digital transformation in testing processes and automation
Operational Excellence:
- Ensure testing processes align with regulatory requirements specific to the Japanese insurance industry
- Collaborate with development teams, product managers, and business stakeholders to define testing requirements
- Implement and maintain testing frameworks, standards, and best practices
Key Relationships
Internal Interactions
(Within the Organization)
- Solution Delivery each Tower
- Delivery Quality Governance team
- IT finance team
- Service Delivery
External Interactions
(Outside the Organization)
- Partner vendors (Japan, India)
Required Skills and Experiences
Educational Qualification
- Bachelor's degree in Computer Science, Information Technology, or related field
Specific Qualifications
- Leadership Skills: Proven experience in managing cross-functional teams and offshore partnerships
- Bilingual Communication: Fluency in both Japanese and English (written and verbal)
- Technical Expertise: Deep understanding of software testing methodologies, automation frameworks, and quality assurance processes
- AI & Innovation: Knowledge of generative AI applications in software testing and quality assurance
- Insurance Industry Knowledge: Understanding of insurance business processes and regulatory requirements in Japan
- Project Management: Strong skills in budget management, contract negotiation, and vendor relationship management
Total Experience
- 8+ years of experience in software testing and quality assurance
- 5+ years of experience in team management and leadership roles
- 3+ years of experience in vendor management and offshore coordination
- Experience in the insurance or financial services industry (preferred)
- Proven track record of implementing innovative testing strategies and AI-powered solutions
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
IT - Information Technology
AIG General Insurance Company, Ltd.
