GENERAL PURPOSE AND SCOPE OF THE POSITION
This position is responsible for the administration and documentation of certifications/assessments and will work closely with the Testing Center Manager to maintain currency (certified proctor) in skills and procedures.
MAJOR RESPONSIBILITIES
- Utilize Testing Services statewide scheduling system (CASS) as a single source for appointments: Make appointments, approve appointments, update appointments
- Maintain exam security, academic integrity, and candidate confidentiality according to ASOM 4.7 and Testing Services Procedure Guide
- Deliver all exams according to vendor and/or operational procedures
- When testing is occurring, ensure no other activities are taking place in the same space
- Proctor tests are administered at the location by using specified active monitoring techniques
- Provide limited software and hardware troubleshooting, contacting internal Tech Support or vendor tech support when needed
- Consult with Testing Center Manager to co-develop testing schedule at the site, which includes exams & hours of operations
- Consult with Testing Center Manager to resolve testing issues
- Defer to the Campus Testing Center Manager for decisions related to what exams will be given at the location
- Develop a thorough knowledge of testing center exams, materials, activities, policies, and procedures
- Provide exam accommodations as instructed
- Promote and demonstrate a professional dress and demeanor at all times
- Keep the testing environment clean and looking professional
- Provide high-level customer service. Respond to customer queries in a timely fashion
- Attend staff meetings and trainings as scheduled
- Attend statewide proctor training
- Follow FERPA and other vendor confidentiality guidelines
- Be familiar with Testing Center resources
- Engage with peers through Microsoft TEAMS and other communication methods
- Coordinate storage of candidate belongings and the method of candidate monitoring according to the Campus Manager's direction
This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
Other Requirements
- Due to access of testing materials, current Ivy Tech Community College students may not be considered for the position
Starting Range: $15.00 - $16.00 per hour, based on skills, experience, and education
Work hours: 15-20 hours weekly, virtual and/or on-campus proctoring
EDUCATION & EXPERIENCE
- High school diploma required/ Associates preferred
- Working knowledge of computers is essential – excellent word-processing and spreadsheet skills are required.
- Must exhibit excellent interpersonal communication, telephone, confidentiality, and customer service skills.
- Flexibility and the ability to multitask
- Constant sitting, standing, and walking within the office area.
- Infrequent lifting and bending.
- Requires the ability to interpret and understand complex assessment instructions, to use problem-solving techniques as they arise, and reason to make decisions.
- The ability to promote an inclusive environment reflects the broad diversity of backgrounds represented by our students and employees and ensures that every individual feels respected and valued.
Ivy Tech is committed to supporting the well-being, growth, and financial security of our part-time employees. These benefits include:
Health & Wellness
Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Financial & Retirement Benefits
Educational Benefits
For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.
