Want to know if this job is worth applying to?
Aurora, Colorado, United States
Onsite
JOB LOCATION
9900 E Colfax Ave Aurora, Colorado 80010-5013City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Why Work for Aurora?
PRIMARY DUTIES & RESPONSIBILITIES
Hiring Range: $15.30 - $19.12/hourly
**This job announcement is for collecting candidate applications for current and future Theatre Attendant. Applicants will be contacted only when a position need is identified, and qualifications match the needs of the position. **
OVERVIEW OF POSITION / DEPARTMENT
Department Information
The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Aurorans. We have two divisions within the department: Library and Cultural Services, both offering a variety of free programs and services to the community. Please go to www.AuroraGov.org/LCS to learn more about our department.
OVERVIEW OF JOB
The Theatre Attendant plays an essential role in creating an exceptional patron experience at the Aurora Fox Arts Center. This role serves in a variety of front-of-house functions, including guest services, box office operations, concessions, ushering and house management. Team members provide outstanding customer service while ensuring performances and events operate safely, efficiently and professionally.
PRIMARY DUTIES & RESPONSIBILITIES
The listed primary duties and responsibilities are not a comprehensive list of expectations for the job. Duties and responsibilities may change at any time with or without notice.
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education:
High School Diploma or GED
Experience:
3 years of customer service experience
Prior cash handling experience
Experience in the performing arts sector
Preferred Qualifications:
Experience with ticketing software
Knowledge:
Basic accounting principles
Microsoft Suite and Windows based programs
Basic computer, ticketing systems and point-of-sale experience preferred.
Strong customer service knowledge
Skills:
Excellent customer service and interpersonal skills.
Strong verbal communication and conflict-resolution abilities.
Abilities:
Establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials
Maintain a professional appearance and demeanor
Handle sensitive situations with tact and diplomacy
Ability to work independently, think critically, and make quick decisions as needed
Communicate effectively both orally and in writing
Licenses and Certifications Required:
Will be required to be CPR/AED certified and trained in TIPS alcohol training. Aurora Fox Theater will provide training for those not currently certified.
WORKING CONDITIONS
Essential Personnel:
When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.
Physical Requirements:
Ability to stand and walk for extended periods.
Ability to climb stairs and assist patrons throughout the facility.
Ability to lift and carry up to 50 pounds.
Ability to work in low-light theater environments.
Clear vision to read and interpret reports and other written documents
Speech communication and hearing to maintain communication with employees and citizens
Hand/eye coordination for operation of computer keyboard and other office equipment
Work Environment:
Work is performed in an active theater environment with frequent interaction with patrons, artists and staff. Employees should be comfortable working with large crowds, varying noise levels and changing event schedules.
Equipment Used:
Uses standard office equipment including personal computer and common office software such as email, internet, Word, and Excel
This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.
For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.
Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.
Employment references will be conducted on finalists for City of Aurora vacancies.
