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Norfolk, Virginia, United States
Remote only
We are seeking a detail-oriented and proactive Therapist Enrollment Associate I to join our Credentialling team.
In this role, you will manage standard onboarding workflows to facilitate physical therapist enrollment across Luna's contracted payers and partner networks. Working closely with external insurance carriers and internal teams, you will review provider credentials, prepare application packets, maintain accurate database records, and track enrollment progress to ensure complete, compliant, and timely credentialing.
This is a vital operational role that enables therapists to achieve network eligibility so they can care for insured patients. If you thrive in a fast-paced environment, possess meticulous attention to detail, and are passionate about supporting essential healthcare operations, we'd love to hear from you!
Review therapist enrollment information and supporting documentation for completeness, accuracy, and compliance with payer requirements.
Prepare, submit, and track standard enrollment applications, rosters, demographic updates, re-credentialing, and termination requests within established timelines.
Validate provider and practice data, including NPI information, practice locations, tax details, and state licensure.
Manage assigned enrollment files from submission through approval, conducting routine follow-ups with external insurance carriers.
Identify and resolve standard enrollment barriers, escalating nonstandard or high-risk issues to Enrollment leadership.
Enter, update, and maintain therapist, payer, clinic, and effective-date data in internal systems and databases.
Maintain complete documentation of submissions, payer correspondence, status changes, and outstanding requirements.
Communicate clearly and professionally with therapists, payers, partners, and internal teams to support timely enrollment completion.
Collaborate cross-functionally with Credentialing, Onboarding, and Partner Success teams to deliver a seamless therapist activation experience.
Monitor operational metrics, meet productivity standards, and contribute to continuous workflow and documentation improvements.
Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
Supportive leadership with lots of opportunity for those who wish to grow alongside Luna
Full-time remote position
Paid Time Off with holiday pay
401(k)
Medical, dental & vision on the first of the month following start date
Company-paid life insurance, and much more!
Typically requires less than one year of related experience in healthcare administration, credentialing, enrollment, or operational support.
Strong organizational skills with meticulous attention to detail, accuracy, and data integrity.
Excellent written and verbal communication skills for clear interaction with therapists, payers, and internal stakeholders.
Ability to follow established procedures, prioritize tasks, and meet productivity and timeliness expectations.
Proven problem-solving capabilities with the ability to identify routine barriers and know when to escalate complex issues.
Comfortable working with internal databases, spreadsheets, and digital management systems.
Ability to thrive in a fast-paced, remote team environment while maintaining accountability and operational excellence.
