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Rother, England, United Kingdom
Hybrid
Third Party Property Damage (TPPD) Handler
Ready to make an impact? Join our vibrant Third Party Property Damage team as a Claims Advisor and be at the heart of resolving complex cases, supporting customers, and driving positive outcomes every day.
Working Hours/ Shift Patterns: You will work 37.5 hours per week on a Monday to Friday 09:00 – 17:30.
Training: The core training lasts for the first 4 weeks of your role and is completed in person.
Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.
Salary: The starting salary is £28,800 plus benefits.
Location: Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.
What we're looking for in a TPPD Handler
What will you be doing?
You will manage both inbound and outbound calls guiding customers through liability queries with professionalism, clarity and care
Liaise with external parties, such as claimants, solicitors, and other insurance companies, to negotiate and settle claims.
Analyse policy documentation to determine coverage and applicability.
Evaluate liability and quantum to determine accurate settlement amounts.
Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.
Collaborate with internal teams to gather insights and share knowledge for continuous improvement.
Keep accurate and up-to-date records of claims activities using the company’s systems.
Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
Computer Skills: You will confidently use computer systems to record, track and manage liability cases with accuracy and efficiency
What we offer:
Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.
As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis. For more information on the DCS, please visit our inclusive business page on our careers site.
If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at recruitmentteam@hastingsdirect.com prior to starting any assessments, in order that adjustments can be considered.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
