At 1st Central, everything starts with our people.
As one of the UK’s leading motor and home insurers, we use smart technology, data and great service to make insurance fast, fair and simple for over 1.4 million customers. We’re proud to create an environment where people feel supported, trusted and able to grow - whether that’s developing new skills, taking on fresh challenges or making a real impact every day. If you’re looking for a role where you can make a difference, we’d love to hear from you.
Do you enjoy building rapport, helping customers make informed choices and finding the right solutions for them?
We’re looking for a Third Party Intervention Advisor to join our Claims Ownership team in Salford Quays, Manchester.
In this role you’ll proactively manage the capture and handling of third-party claims where our customer has been identified as at fault following a motor accident. The role is responsible for engaging third parties, promoting the benefits of the company's intervention service, overcoming objections and maximising claim conversion opportunities. Through effective sales, negotiation and relationship-building skills, the role will proactively progress claims, coordinate repairs and mobility solutions, mitigate indemnity spend, control claim costs and deliver positive customer outcomes in a professional, efficient and empathetic manner.
Working flexibly, you’ll spend your first 7 weeks in the office full-time for training and support. Following this, and subject to performance, you’ll move to a hybrid arrangement of 3 days at home and 2 days in the office. If you’d prefer to be in the office more, that’s fine with us too.
Core skills we’re looking for:
- Communication: You’ll have clear and concise communication with claimants, non-fault third party’s, and other stakeholders.
- Negotiation: You can negotiate settlements and cost mitigation.
- Customer service: Able to provide excellent customer service to maintain positive relationships
- Problem solving: Being resourceful and finding solutions
What’s Involved
- You’ll utilise consultative sales techniques to maximise intervention capture and conversion opportunities.
- You’ll identify customer needs and tailor conversations to achieve positive outcomes for both the customer and the business.
- You’ll proactively progress claims from initial contact through to resolution, ensuring timely actions are completed and unnecessary delays are avoided.
- You’ll manage claim lifecycles effectively, maintaining ownership and accountability for diary management and claim progression.
- You’ll identify opportunities to mitigate indemnity spend through effective management of repairs, mobility services and claim outcomes.
- You’ll control hire, repair and associated third-party costs, ensuring appropriate challenge and escalation of unnecessary expenditure.
- You’ll drive claim progression through proactive engagement with suppliers, insurers and customers to minimise claim duration and reduce leakage.
- You’ll use effective negotiation skills to secure commercially beneficial outcomes whilst maintaining excellent customer service standards.
- You’ll meet individual and team performance objectives relating to capture, claim progression, customer outcomes and cost management.
Experience & Knowledge
- Proven experience within a sales, customer service, claims or target-driven environment.
- Understanding of claim lifecycle management and the importance of timely claim progression.
- Awareness of indemnity control, claims leakage and cost mitigation principles.
- Experience of influencing customer decisions and handling objections effectively.
Skills
- Strong sales, influencing and objection-handling skills.
- Ability to identify and secure claim capture opportunities.
- Effective claim ownership and workload management skills.
- Strong commercial awareness with an understanding of indemnity spend and cost mitigation.
- Ability to proactively drive claim progression and overcome barriers to resolution.
- Excellent negotiation skills, balancing customer needs with commercial outcomes.
- Ability to identify opportunities to reduce claim costs and minimise leakage.
Behaviours
- Commercially aware and focused on achieving positive customer and business outcomes.
- Proactive in driving claim progression and resolving issues efficiently.
- Takes ownership and accountability for claim performance and outcomes.
- Results-focused, balancing conversion performance, customer experience and cost control.
- Resilient and confident when influencing customer decisions and managing objections.
Ready to join us?
We’re looking for talented people who want to make a real impact for our customers, colleagues and business. Apply today and discover where a career at 1st Central could take you.
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