Essential Job Skills/Duties:
- Accurate and timely receipt to ensure proper credit/charge to subscriber
- Accurate Inputting of ESN/SKU into Dax and other Databases/Systems deemed by TLC/Client
- Accurately identify the original country of origin upon receipt
- Types of Transactions/Product Worked, but not limited to
- Original equipment (Salvage) devices as part of the subscriber claims
- Customer Returns of devices Shipped to subscribers
- Expected Returns due to reships
- Undelivered product due to delivery failure or refusal
- Trade In
- Rep
- Inspect handsets based on customer presented malfunction or feedback and disposition following Departmental/TLC Guidelines
- Unload/Presort/Move incoming/outgoing product throughout the facility as needed
- Process Scrap/Accessories and Trash following Department/TLC Guidelines
- Scan/Sort/Count/Pack/Label/Transfer product to move through the facility accurately and timely based on the needs of the business
- Teammate will need to be prepared to lift with the standard requirements of the Department/TLC Guidelines
- Teammate will need to be prepared to stand or sit based on the needs of the business
- Prep product to be shipped, complete necessary shipping documents and enter information in appropriate website
- Receive, sort and prioritize inbound orders. Count/Check and Label incoming product and reconcile against Packing List/ASN File
- Efficiently pick orders from specific locations with use of RF Scanner. Having a working knowledge of the ISO standards related to Quality, Health, Safety and Environment
- Physically pick accessories for customer orders from flow rack to shipping function
- Prioritize/Sort/Count and Reconcile with Packing List. Receive Product into the WMS (Dax/Client Systems)
- Safely and Efficiently operate motorized and non-motorized material handling equipment
- Improve and Maintain Inventory and Location Accuracy and assist in periodic cycle counts and /or physical inventories
- Ability to take direction/communicate in English
Other Functions:
- Other Duties as Assigned without Hesitation
Education and Experience
Required Education and Experience
High School Diploma/GED
Preferred Education and Experience
- Must read, write, and speak English fluently
- Computer literate, including ability to enter data using a keyboard
- Detail orientation, ability to follow work instructions and guidelines
- Maintain productivity and quality standards set by leadership
- Must be receptive to feedback on performance issues
- Posses problem solving skills, participate in process improvement initiatives
- Complete other tasks as assigned by Asurion Leadership without Hesitation
- Respect core values of Asurion and comply with the Company’s policies and procedures in include Dress Code
- Work collaboratively with team members to achieve business goals and objectives
Physical Demands:
- Stationary Position – Seldom
- Pushing/Pulling/Reaching – Constantly
- Climb – Seldom
- Kneel – Frequently
- Grab – Constantly
- Bend – Constantly
- Lift/Carry – Up to 50 pounds
- Vision – Vision acuity to operate vehicle
- Hearing – Receive detailed information if spoken to
Working Condition:
- Wet or Humid – Seldom
- Working near or on moving mechanical parts – Frequently
- Working near or on heavy Machinery – Seldom
- Working in high places – Frequently
- Exposed to fumes or airborne particles – Seldom
- Exposed to toxic or caustic chemicals – Seldom
- Frequency of working in outdoor weather conditions – Seldom
- Work with Electricity – NA
- Work with Explosives – NA
- Work on or near a source of radiation – NA
- Loud noise conditions (above 87dB) – NA
- Other Environment Factors including weather conditions as needed
