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Markham, Ontario, Canada
Hybrid
Job Description:
About Us
Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities. This is a temporary full-time position with an anticipated end date of July 2027.
Job Summary
The Total Rewards Coordinator is responsible for administering employee total rewards programs, including group benefits, leaves of absence, long-term disability (LTD), workers' compensation, bonus processing, and HRIS support. This role ensures the accurate and timely delivery of programs and services that support employee well-being, engagement, and retention. The Coordinator acts as a key resource for employees, managers, franchisees, and external providers, responding to inquiries and facilitating the resolution of benefits, leave, disability, and compensation-related matters, as applicable to their groups. They maintain accurate employee records, support compliance with legislative and company requirements, and coordinate processes related to employee accommodations and return-to-work programs. The role also contributes to payroll and LTD audits, reporting, onboarding initiatives, and continuous improvement projects that enhance the employee experience and operational effectiveness of the Human Resources function. In addition, the Coordinator will be involved in the Benefits Implementation Project.
Essential Duties and Responsibilities
Benefits Administration (Canada & U.S.):
Administer group benefits for employees and franchisees, including enrolments, terminations, status changes, and claims support
Maintain benefits data in HRIS, ensuring accuracy and proper integration with external vendor systems.
Respond to benefits-related inquiries and communicate plan details and changes clearly and effectively.
Support the Group Benefits annual renewal and open enrolment processes by coordinating data requirements, communications, and logistics.
Prepare and submit information required to meet legislative requirements.
Support the Employee Share Purchase Plan administration, including employee enquires as required.
Reconcile and process invoices for benefits and other HR-related service providers.
Disability, Leaves & Workers’ Compensation Administration:
Coordinate Long-Term Disability (LTD) claims, including eligibility reviews, claim package administration, employee support, and carrier communication.
Maintain accurate leave of absence, disability, and workplace accommodation records within Workday and related systems; conduct regular LTD audits to ensure data accuracy, compliance, and alignment with payroll and benefits administration.
In partnership with HR Generalists, follow up on leaves of absence return dates and accommodation requests, as needed, for all leave types including illness, parental/maternity leave, etc.
Support the administration of workers' compensation claims and coordinate required reporting, documentation, and communication with applicable boards and providers.
Support return-to-work and accommodation processes in partnership with employees, managers, HR Generalists, and external stakeholders.
Generate reports and monitor trends related to disability, leave, and workers' compensation programs to support compliance and continuous improvement.
Compensation & Reporting Support:
Prepare information and coordinate the processing of monthly and quarterly store bonus payments.
Support compensation-related reviews, including store minimum wage updates.
Contribute to bi-weekly payroll audits and generate HR reports as required.
HRIS Support:
Assist with HRIS maintenance, configuration updates, and data integrity tasks.
Collaborate with HR and IT teams to troubleshoot and resolve system issues.
Employee Experience & Communication:
Manage assigned employee inquiries with a focus on timely, helpful, and employee-centric communication.
Support onboarding and employee experience initiatives such as new hire orientations, wellness events, and goodwill gift coordination.
Provide employment verification letters and other documentation as requested.
Cross-Functional Collaboration & Projects:
Participate in HR projects and committees, such as the social and wellness committees.
Support continuous improvement initiatives related to total rewards and employee service delivery.
Provide general administrative support to the HR team as needed.
Provide backfill for Receptionist on lunch and/or days off.
Qualification and Experience:
Required:
1-2 years of administrative Human Resources experience including benefits administration.
Graduate of a post-secondary program with an HR or Business focus
Intermediate experience in Microsoft Word and Microsoft Excel (pivots, lookups, mail merges)
Ability to work in a fast-paced, collaborative and results driven environment.
Proven ability to manage confidential and sensitive information in a professional manner.
Attention to detail, able to prioritize and have a sense of urgency.
Take the initiative to identify and suggest solutions to issues with an understanding of employee impact.
Excellent verbal and written communication skills.
Preferred:
Experience with workers’ compensation administration strongly preferred.
Experience with Workday is an asset.
Compensation:
The targeted salary range for this position is $47,400-$55,000 annually. The final offer will be based on factors such as market location, relevant skills, experience and internal equity.
Ready to join the team?
We’re looking for passionate people who bring strong skills and live our core values of safety, compassion, expertise, and efficiency every day. If you’re energized by doing meaningful work, taking pride in what you deliver, and making a real impact for pets, people, and communities, you’ll feel right at home here. Join us and build a career where purpose, care, and excellence come together - because love lives here™.
Why work for us?
At Pet Valu, our people are at the heart of everything we do. We’re passionate about creating an environment where you feel supported, included, and empowered to grow - both personally and professionally. Some of the perks of working with us include:
Hybrid, Flexible Work Options
Learning and Development support tailored to you
An inclusive, collaborative culture where your voice matters
Fun company events that keep us connected
Preferred rates for car rentals, hotels, phone plans and gym discounts
Generous employee discounts on our products
Pet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
At Pet Valu, we are committed to transparency and fairness in our hiring practices. This posting is for an existing vacancy. Pet Valu may use AI enabled technology to assist in the recruitment process for positions. The use of AI helps us ensure we are providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment process, all decisions throughout the process are made exclusively by Pet Valu’s hiring team. At no stage does AI determine recruitment outcomes.
