Trading Systems Support

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries.  We are 5,300 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The Trading Systems Support team are responsible for maintaining TP ICAP’s trading platforms, trade resolution, post trade services and market data APIs. We are a global team with representatives in London, New Jersey, Hong Kong and Singapore.

With TP ICAP Global Broking’s growth in hybrid trading and volume matching platforms Trading System Support are at the center of every launch including:

• Providing market support to Clients, Brokers and sales teams

• Static data configuration for both client and instrument set up

• Client on boarding and support for post trade services, order routing and market data

• Represent the team as key project stakeholder in all trading initiatives

• Ensure TP ICAP’s markets are run in an orderly fashion, maximizing speed to market in a compliant controlled manner

Role Responsibilities

• Access controls onto TP ICAP’s electronic and voice offerings following defined procedures

• Adhere to governance by following operational procedures to ensure TP ICAP’s market operates in an orderly manner

• Process updates to all groups and pages, including sorting across multiple asset classes

• Create all Firms, traders, brokers, and Voice accounts based on predefined templates and instructions

• Responsible for the Auction calendar and rolling new instruments onto the screen

• Support routine customer and firm mapping tasks with NEX/Brokertec

• Market Control of all products on our trading systems

• Investigate and escalate system issues to production support or developers following global support framework

• Provide Broker/Trader support, training, and screen configuration on TP ICAP’s electronic platforms

• Handle client queries, connectivity issues, and post-trade issues with clients escalating where needed

Experience/Competences

Essential

• Strong client support and facing ability

• An excellent communicator, both written and verbal

• Service orientated with good understanding of trade lifecycles

• Experience in a support role from a market or technical perspective

• Must be a strong team player, and highly committed

Desired

• Understanding of Wholesale Financial Services

• Good understanding / knowledge of the life cycle of a trade

• Good understanding of inter-dealing broking

• Desired experience in Credit Derivatives, Bond, FX products, OTC products

• Desired experience of working within an investment bank or inter-dealer broker

Band/Level

Professional 4

Up to $61,000

#TPICAP #LI-ASO

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. 

Location

USA - 200 Vesey Street - New York, NY