Job Description Summary
To support increasing BAU demands across both the IT Service Delivery and Information Security functions.
Job Description
Responsibilities:
IT Service Delivery
- Assist in analyzing ServiceNow incident and service‑request data for service improvement planning.
- Interview users to identify service pain points and produce findings reports for improvement discussions with outsourced IT Service Provided.
- Act as a backup support staff for local IT service needs not covered by group IT.
- Help maintaining IT control documentation and CMDB data accuracy across applications.
Information Security
- Support monthly and quarterly Security Awareness Training metric reporting.
- Assist in data classification documentation works
- Assist in Entitlement Reviews process.
- Other Information security assignments
Requirements:
- Degree in an IT-related discipline; 1 year of relevant experience preferred, fresh graduates welcome
- Basic knowledge of Microsoft Windows, end-user computing, and fundamental IT networking concepts
- Basic understanding of cybersecurity awareness and personal cyber hygiene (e.g. phishing, password protection, safe IT usage)
- Familiarity with IT documentation, reporting, data analysis, and basic IT Service Management (ITSM) concepts
- Strong communication and interpersonal skills
- High attention to detail with good time management and organizational skills
Equal Opportunity Employer
Aegon Asia provides equal employment opportunities for employees and applicants throughout the employment life cycle, including recruitment and selection, promotions, transfers, training and development, compensation and benefits, performance management, disciplinary procedures, Company-sponsored social and recreational programs and termination. No one will be discriminated against because of race, color, religion, sex, age, national origin, sexual orientation, gender identity, pregnancy, family circumstances, physical or mental disability, marital status, participation in the uniformed armed services or any other status protected by law.
